Customer Service Advisor — Fast-Paced, Impactful Support

Peoplebank; United Kingdom; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday 24–26 days

Clancy Xtras

Cycle to work

Employee assistance

Job summary

Clancy is seeking a Customer Service Advisor to support the delivery of essential services in the Anglian region. You will provide frontline customer support, book metering appointments and capture feedback to inform service improvements.

You will also assist with planning campaigns and engage customers through phone, email, social media and other channels to enhance service awareness.

Qualifications

• Excellent customer service skills, particularly over the phone.
• Strong communication across multiple channels (phone, email, social media, self-service).
• Proactive, organized and a team player who delivers results.

Responsibilities

• Provide frontline customer support through appointment booking and responding to enquiries or concerns.
• Record and communicate information accurately across teams.
• Support engagement activities and campaigns to generate appointments and improve customer interaction.

Skills

Excellent customer service

Strong communication skills

Multi-channel communication

Proactive and organized

Tools

SAP

Genesys

Job description

Clancy is seeking a Customer Service Advisor to support the delivery of essential services in the Anglian region. You will provide frontline customer support, book metering appointments and capture feedback to inform service improvements.

You will also assist with planning campaigns and engage customers through phone, email, social media and other channels to enhance service awareness.