Appointment Services Advisor

Snowfox Group; Huntingdon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Pension

Healthcare

Holiday allowance 24-26 days

Clancy Xtras discounts

Cycle to work

Employee Assistance Programme

Job summary

Clancy in the United Kingdom is seeking a customer-focused frontline role to book appointments, address customer concerns and help drive social media campaigns that generate more bookings for our clients.

Ideal candidates will have exceptional customer service, strong IT skills, and experience with SAP and Genesys. Familiarity with email and other social channels is a plus; you will join a growing team focused on service excellence.

Qualifications

• Excellent customer service across phone and digital channels.
• Familiar with SAP and Genesys for bookings and interactions.
• Strong written and verbal communication; able to use social media and email.

Responsibilities

• Schedule appointments and address customer concerns on the front line.
• Maintain up-to-date systems and provide insights for performance reviews.
• Assist in planning work activities to serve customers efficiently.

Skills

Customer service

Communication

IT skills

Social media

Tools

SAP

Genesys

Job description

The Role:

Our role is at the core of our mission's success within the IMA OMC. You'll be on the frontline, supporting our customers by booking appointments and addressing any concerns that may arise. Your commitment to delivering exceptional service to our customers is pivotal. Additionally, you'll assist in driving social media campaigns that can generate more appointments for our customers.

Here are some of the activities you will be involved with...

• Serve as a primary point of contact for our customers, scheduling appointments, and gaining valuable insights into their concerns. These insights will be crucial for refining our services.
• Maintain up-to-date systems and databases, providing valuable analysis to various stakeholders to aid in performance management reviews, ensuring we meet our service level agreements (SLAs).
• Assist in the scheduling and planning of work activities, helping us efficiently serve our customers.

If you have the following we would love to hear from you...

Exceptional customer service skills, especially over the phone, and proficiency in IT is a must. Ideally, you have expertise in SAP and Genesys, which are the primary methods for booking and customer interactions.

Outstanding communication skills, both written and verbal, to effectively support our customers along with familiarity with other customer communication channels, such as social media, self-service, and email, is a plus.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.