Customer Service Advisor

Peoplebank; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday 24–26 days

Clancy Xtras

Cycle to work

Employee assistance

Job summary

Clancy is seeking a Customer Service Advisor to support the delivery of essential services in the Anglian region. You will provide frontline customer support, book metering appointments and capture feedback to inform service improvements.

You will also assist with planning campaigns and engage customers through phone, email, social media and other channels to enhance service awareness.

Qualifications

• Excellent customer service skills, particularly over the phone.
• Strong communication across multiple channels (phone, email, social media, self-service).
• Proactive, organized and a team player who delivers results.

Responsibilities

• Provide frontline customer support through appointment booking and responding to enquiries or concerns.
• Record and communicate information accurately across teams.
• Support engagement activities and campaigns to generate appointments and improve customer interaction.

Skills

Excellent customer service

Strong communication skills

Multi-channel communication

Proactive and organized

Tools

SAP

Genesys

Job description

We Do What We Say
That’s why we need people like you – individuals who take pride in delivering on promises, enjoy solving problems, and thrive in making things happen.

We are proud to have worked closely with Anglian Water for many years, helping them to supply safe drinking. We have an exciting opportunity to join our team as aCustomer Service Advisor supporting the delivery of essential services across the Anglian region. This role plays an important part in helping us meet our commitments to customers while contributing to environmental and social improvements within the communities we serve.
If you enjoy working in a fast-paced environment, supporting customers, and ensuring things run smoothly behind the scenes, this could be the role for you.

The Role

This roleprovides frontline support to customers through appointment booking and responding to enquiries or concerns.You will be passionate about delivering a high standard of customer service while ensuring information is accurately recorded and communicated across operational teams.

Alongside customer contact responsibilities, you will also support engagement activities, including assisting with campaigns that help generate appointments and improve customer interaction through a range of communication channels.

Here are some of the activities you’ll be involved in…

• Acting as a primary point of contact for customers, booking metering appointments and capturing feedback to inform service improvements.


• Maintaining and updating systems and databases to provide accurate and timely information, supporting performance management and ensuring service level agreements are met.


• Assisting in the planning and scheduling of work activities, ensuring operational efficiency and customer satisfaction.


• Supporting social media and other communication campaigns to enhance customer engagement and service awareness.

We’d love to hear from you if…

You have excellent customer service skills, particularly over the phone, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous.

Strong communication skills are essential, and you should be able to engage effectively with customers across multiple channels, including phone, email, social media, and self-service platforms.

We’re seeking someone who is proactive, organised, and enjoys being part of a team that delivers results. You’ll thrive in a fast paced environment and take pride in supporting colleagues and customers to achieve excellent outcomes.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.