Customer Service Advisor — Energy Client Support

Energy Assets; Darwen; On-site; GBP 21,000 - 28,000; Full time

Job summary

Energy Assets in Darwen is seeking a Customer Service Advisor to join our growing team. You’ll be the friendly, professional first point of contact for customers including major energy suppliers and partners. You’ll help ensure interactions reflect our high standards.

The role focuses on solving queries, logging enquiries, and collaborating with internal teams. We value clear communication, empathy, and accuracy, and offer opportunities to develop within the Group.

Qualifications

• Experience in a customer service or customer-facing role.
• Confident and friendly communication style, both written and verbal.
• Strong problem-solving skills and ownership over your work.
• Excellent attention to detail and pride in delivering high-quality service.
• Ability to stay organized in a fast-paced, high-volume environment.
• Collaborative mindset and respectful teamwork.

Responsibilities

• Be the first point of contact for customers.
• Resolve queries via phone and email.
• Handle complex situations with empathy and sound judgment.
• Log and track enquiries with a single point of contact.
• Escalate issues to internal teams when needed.
• Maintain accuracy and clear communication in systems.
• Suggest ideas to improve efficiency, service quality and customer journey.
• Support reporting and analysis to inform decisions.
• Participate in team meetings, training and improvement initiatives.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Job description

Energy Assets in Darwen is seeking a Customer Service Advisor to join our growing team. You’ll be the friendly, professional first point of contact for customers including major energy suppliers and partners. You’ll help ensure interactions reflect our high standards.

The role focuses on solving queries, logging enquiries, and collaborating with internal teams. We value clear communication, empathy, and accuracy, and offer opportunities to develop within the Group.