Customer Experience Advisor - Fast-Paced Support & Perks

Calor Gas Ltd.; Stoney Stanton; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Private Medical Insurance

Company Pension Scheme (matched to 7.5

Staff Discounts on Calor Gas

Paid Charity Day

Job summary

Calor Gas Ltd. is seeking a Customer Service Advisor to join our Customer Experience team in Stoney Stanton. You will be the first point of contact for customers, handling queries, orders, and account administration with accuracy.

The role involves promoting our products, resolving issues, and contributing to service improvements. Ideal candidates have strong communication skills, take ownership of tasks, stay organized under pressure, and are comfortable in a high-volume environment.

Qualifications

• Experience delivering high-quality customer service.
• Proficient with Microsoft Office; SAP is a plus.
• Strong communication and interpersonal skills.
• Ability to stay organized and work under pressure.

Responsibilities

• Respond to inbound and outbound customer calls, providing timely and effective support.
• Process customer orders and handle account administration with accuracy.
• Promote Calor’s products and services during customer interactions.
• Investigate and resolve customer complaints in line with company policies and service standards.
• Achieve individual and team performance targets and KPIs.
• Collaborate across departments to ensure a smooth and efficient customer experience.
• Contribute ideas and support improvements in service processes and customer satisfaction.
• Maintain accurate, secure, and up-to-date customer records.

Skills

Communication skills

Customer-focused

Organizational skills

Attention to detail

Microsoft Office

SAP (advantageous)

Tools

Microsoft Office

SAP

Job description

Calor Gas Ltd. is seeking a Customer Service Advisor to join our Customer Experience team in Stoney Stanton. You will be the first point of contact for customers, handling queries, orders, and account administration with accuracy.

The role involves promoting our products, resolving issues, and contributing to service improvements. Ideal candidates have strong communication skills, take ownership of tasks, stay organized under pressure, and are comfortable in a high-volume environment.