Customer Service Advisor: Multichannel Support & Growth

Anglian; Norwich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

31 days annual leave

Enhanced wellbeing package

GP access 24/7

Discounts on retail/dining/entertainm.

Staff purchase scheme

Ongoing training and progression

Job summary

Anglian is seeking a Customer Service Advisor in Norwich to deliver outstanding service across telephone, email, and live chat. You’ll respond to enquiries promptly, understand customer needs, and build strong relationships while learning our products and processes.

The role offers a welcoming team culture, ongoing training, and progression opportunities. You’ll be part of a busy team with a focus on accurate record-keeping and a positive customer experience, supported by a comprehensive

Qualifications

• Previous customer service experience is desirable, but not essential as full training will be provided.
• Excellent communication and interpersonal skills.
• Genuine passion for helping customers and delivering a positive experience.
• Strong problem-solving abilities and the confidence to make informed decisions.
• Good organisational skills with a high level of attention to detail.
• Positive attitude and the ability to thrive in a busy, team-oriented environment.
• Competent IT skills and the ability to learn new systems quickly.

Responsibilities

• Provide excellent customer service across multiple channels: telephone, email, and live chat.
• Respond to customer enquiries promptly, professionally, and efficiently.
• Identify customer needs and resolve issues with confidence and empathy.
• Develop a thorough understanding of products and services to provide accurate information and guidance.
• Maintain clear and professional communication, both written and verbal.
• Collaborate with colleagues to share knowledge, improve processes, and deliver exceptional service standards.
• Ensure customer interactions are recorded accurately and in line with company procedures.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Teamwork

IT literacy

Tools

Live chat tools

Email platforms

Job description

Anglian is seeking a Customer Service Advisor in Norwich to deliver outstanding service across telephone, email, and live chat. You’ll respond to enquiries promptly, understand customer needs, and build strong relationships while learning our products and processes.

The role offers a welcoming team culture, ongoing training, and progression opportunities. You’ll be part of a busy team with a focus on accurate record-keeping and a positive customer experience, supported by a comprehensive