Appointment & Customer Experience Specialist

Snowfox Group; Huntingdon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Pension

Healthcare

Holiday allowance 24-26 days

Clancy Xtras discounts

Cycle to work

Employee Assistance Programme

Job summary

Clancy in the United Kingdom is seeking a customer-focused frontline role to book appointments, address customer concerns and help drive social media campaigns that generate more bookings for our clients.

Ideal candidates will have exceptional customer service, strong IT skills, and experience with SAP and Genesys. Familiarity with email and other social channels is a plus; you will join a growing team focused on service excellence.

Qualifications

• Excellent customer service across phone and digital channels.
• Familiar with SAP and Genesys for bookings and interactions.
• Strong written and verbal communication; able to use social media and email.

Responsibilities

• Schedule appointments and address customer concerns on the front line.
• Maintain up-to-date systems and provide insights for performance reviews.
• Assist in planning work activities to serve customers efficiently.

Skills

Customer service

Communication

IT skills

Social media

Tools

SAP

Genesys

Job description

Clancy in the United Kingdom is seeking a customer-focused frontline role to book appointments, address customer concerns and help drive social media campaigns that generate more bookings for our clients.

Ideal candidates will have exceptional customer service, strong IT skills, and experience with SAP and Genesys. Familiarity with email and other social channels is a plus; you will join a growing team focused on service excellence.