Customer Service Advisor: Fast-Paced Support & Solutions

Cromwell Group (Holdings) Ltd; Leicester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Pension contribution

30 days annual leave

Enhanced parental pay

Healthcare cash plan

Employee assistance programme

Job summary

Cromwell Group (Holdings) Ltd in Leicester is seeking a Customer Service Advisor to be the first point of contact across phone, email and live chat, handling inquiries from start to finish with professionalism.

You will work with Sales, Branch Operations and Supply Chain to resolve issues, communicate updates and promote self-service tools, ensuring the best customer outcomes in a fast-paced environment.

Qualifications

• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Good problem-solving ability with commercial awareness.
• Confidence using Microsoft Office and business systems.
• A collaborative, positive and adaptable approach.

Responsibilities

• Deliver exceptional customer service across multiple communication channels.
• Process customer orders, quotations, returns and enquiries accurately.
• Proactively communicate order updates, stock availability and delivery information.
• Resolve customer issues and elevate complex queries where appropriate.
• Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
• Promote digital tools and self-service solutions to enhance the customer experience.

Skills

Customer service

Communication

Organization

Problem solving

Microsoft Office

CRM systems

Tools

CRM systems

Job description

Cromwell Group (Holdings) Ltd in Leicester is seeking a Customer Service Advisor to be the first point of contact across phone, email and live chat, handling inquiries from start to finish with professionalism.

You will work with Sales, Branch Operations and Supply Chain to resolve issues, communicate updates and promote self-service tools, ensuring the best customer outcomes in a fast-paced environment.