Customer Service Advisor

Snowfox Group; Huntingdon; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension

Healthcare

Holiday allowance 24-26 days

Clancy Xtras

Cycle to work

Employee Assistance Programme

Job summary

Clancy is seeking a Customer Service Advisor to support delivering essential services across the Anglian region. You will provide frontline customer contact, book appointments, and ensure information is accurately recorded across operational teams.

You will also assist in campaigns, help generate appointments, and engage customers via phone, email, social media and self-service channels.

Qualifications

• Excellent customer service skills, particularly over the phone and across multiple channels.
• Experience with SAP and Genesys would be advantageous.
• Strong communication skills and ability to capture and relay information accurately.

Responsibilities

• Act as a primary point of contact for customers, booking metering appointments and capturing feedback to inform service improvements.
• Maintain and update systems and databases to provide accurate information and support performance management.
• Assist in planning and scheduling of work activities to ensure operational efficiency and customer satisfaction.
• Support social media and other campaigns to enhance customer engagement and service awareness.

Tools

SAP

Genesys

Job description

We Do What We Say

That's why we need people like you - individuals who take pride in delivering on promises, enjoy solving problems, and thrive in making things happen.

We are proud to have worked closely with Anglian Water for many years, helping them to supply safe drinking. We have an exciting opportunity to join our team as a Customer Service Advisor supporting the delivery of essential services across the Anglian region. This role plays an important part in helping us meet our commitments to customers while contributing to environmental and social improvements within the communities we serve.

If you enjoy working in a fast-paced environment, supporting customers, and ensuring things run smoothly behind the scenes, this could be the role for you.

The Role

This role provides frontline support to customers through appointment booking and responding to enquiries or concerns. You will be passionate about delivering a high standard of customer service while ensuring information is accurately recorded and communicated across operational teams.

Alongside customer contact responsibilities, you will also support engagement activities, including assisting with campaigns that help generate appointments and improve customer interaction through a range of communication channels.

Here are some of the activities you'll be involved in...

• Acting as a primary point of contact for customers, booking metering appointments and capturing feedback to inform service improvements.
• Maintaining and updating systems and databases to provide accurate and timely information, supporting performance management and ensuring service level agreements are met.
• Assisting in the planning and scheduling of work activities, ensuring operational efficiency and customer satisfaction.
• Supporting social media and other communication campaigns to enhance customer engagement and service awareness.

We'd love to hear from you if...

You have excellent customer service skills, particularly over the phone, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous.

Strong communication skills are essential, and you should be able to engage effectively with customers across multiple channels, including phone, email, social media, and self-service platforms.

We're seeking someone who is proactive, organised, and enjoys being part of a team that delivers results. You'll thrive in a fast paced environment and take pride in supporting colleagues and customers to achieve excellent outcomes.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.