Customer Service Advisor - Fast-Paced & Impactful (FTC)

DPD; Wolverhampton; Hybride; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Holiday trading

Maternity package

Life assurance

Onsite parking

Health kiosks

Retail discounts

Milestone days off

Eye tests support

Résumé du poste

DPD is recruiting a Customer Service Advisor on a 6-month fixed term contract in Wolverhampton. Join a busy, fast-paced team delivering world-class service to customers and internal stakeholders.

You will handle delivery status queries, provide Proof of Delivery, investigate missing parcels, resolve disputes, promote services, and work with Drivers and Managers. We offer a salary up to £25,825.76 pro rata plus a competitive benefits package.

Qualifications

• You will have proven and demonstrable experience of working in a fast paced customer service environment.
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.

Responsabilités

• In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
• You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
• You’ll also be focussed on;
• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Description du poste

DPD is recruiting a Customer Service Advisor on a 6-month fixed term contract in Wolverhampton. Join a busy, fast-paced team delivering world-class service to customers and internal stakeholders.

You will handle delivery status queries, provide Proof of Delivery, investigate missing parcels, resolve disputes, promote services, and work with Drivers and Managers. We offer a salary up to £25,825.76 pro rata plus a competitive benefits package.