Customer Service Advisor - Apprentice

evo; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK business solutions provider is seeking a Customer Service Advisor. In this role, you will be the first point of contact for customers, delivering exceptional service and efficiently resolving queries. Previous experience in customer service is required along with excellent communication and problem-solving skills. If you thrive in a fast-paced environment and want to contribute to a positive customer experience, this could be your next opportunity. Join a diverse workplace committed to sustainability and career growth.

Benefits

Inclusive and diverse workplace

Opportunities for growth and development

Strong CSR and ESG ethos

Qualifications

• Experience in customer service or support roles is essential.
• Strong communication and problem-solving abilities are necessary.
• Ability to work effectively in a fast-paced setting is crucial.

Responsibilities

• Provide professional, empathetic support via phone and email.
• Resolve customer queries promptly, escalating when necessary.
• Collaborate with internal teams for seamless service.

Skills

Customer service experience

Communication skills

Problem-solving skills

Ability to thrive in a fast-paced environment

Tools

CRM systems

Job description

Company

Banner Business Solutions Ltd (part of EVO)

Contract Type

Permanent, Full-time

EVO Group is one of the UKs leading providers of business supplies and services, trusted by thousands of organisations nationwide. We pride ourselves on delivering sustainable solutions, reducing waste, and creating positive impacts for our customers, communities, and the environment. Our values centre on integrity, collaboration, and customer excellence, making EVO a great place to grow your career.

The Role

Join our dynamic team as a Customer Service Advisor, where you’ll be the first point of contact for our customers. Your mission is to deliver exceptional service, resolve queries efficiently, and ensure every interaction reflects our commitment to excellence.

Key Responsibilities

• Provide professional, empathetic support via phone and email.
• Resolve customer queries promptly, escalating when necessary.
• Collaborate with internal teams to ensure seamless service delivery.
• Stay informed about product updates and promotions.
• Champion the customer experience at every touchpoint.

What We’re Looking For

• Previous experience in customer service or support roles.
• Excellent communication and problem‑solving skills.
• Ability to thrive in a fast‑paced environment.
• Knowledge of CRM systems (desirable).

Why Work With EVO?

• Inclusive and diverse workplace we value you for being you.
• Disability Confident accredited employer.
• Strong CSR and ESG ethos with a focus on sustainability.
• Opportunities for growth and development within a leading UK group.