Customer Service Advisor

Anglian; Norwich; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

31 days annual leave

Enhanced wellbeing package

GP access 24/7

Discounts on retail/dining/entertainm.

Staff purchase scheme

Ongoing training and progression

Job summary

Anglian is seeking a Customer Service Advisor in Norwich to deliver outstanding service across telephone, email, and live chat. You’ll respond to enquiries promptly, understand customer needs, and build strong relationships while learning our products and processes.

The role offers a welcoming team culture, ongoing training, and progression opportunities. You’ll be part of a busy team with a focus on accurate record-keeping and a positive customer experience, supported by a comprehensive

Qualifications

• Previous customer service experience is desirable, but not essential as full training will be provided.
• Excellent communication and interpersonal skills.
• Genuine passion for helping customers and delivering a positive experience.
• Strong problem-solving abilities and the confidence to make informed decisions.
• Good organisational skills with a high level of attention to detail.
• Positive attitude and the ability to thrive in a busy, team-oriented environment.
• Competent IT skills and the ability to learn new systems quickly.

Responsibilities

• Provide excellent customer service across multiple channels: telephone, email, and live chat.
• Respond to customer enquiries promptly, professionally, and efficiently.
• Identify customer needs and resolve issues with confidence and empathy.
• Develop a thorough understanding of products and services to provide accurate information and guidance.
• Maintain clear and professional communication, both written and verbal.
• Collaborate with colleagues to share knowledge, improve processes, and deliver exceptional service standards.
• Ensure customer interactions are recorded accurately and in line with company procedures.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Teamwork

IT literacy

Tools

Live chat tools

Email platforms

Job description

Are you passionate about delivering outstanding customer service?

We're looking for a professional, customer-focused Customer Service Advisor to join our growing team. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.

As a Customer Service Advisor, you'll play a key role in creating positive customer experiences by providing effective support and building strong relationships with our customers.

Key Responsibilities

As a Customer Service Advisor, your responsibilities will include:

• Providing excellent customer service across multiple channels, including telephone, email, and live chat.
• Responding to customer enquiries promptly, professionally, and efficiently.
• Identifying customer needs and resolving issues with confidence and empathy.
• Developing a thorough understanding of our products and services to provide accurate information and guidance.
• Maintaining clear and professional communication, both written and verbal.
• Working collaboratively with colleagues to share knowledge, improve processes, and deliver exceptional service standards.
• Ensuring customer interactions are recorded accurately and in line with company procedures.

About You

We're looking for individuals who demonstrate:

• Previous customer service experience is desirable, but not essential as full training will be provided.
• Excellent communication and interpersonal skills.
• A genuine passion for helping customers and delivering a positive experience.
• Strong problem-solving abilities and the confidence to make informed decisions.
• Good organisational skills with a high level of attention to detail.
• A positive attitude and the ability to thrive in a busy, team-oriented environment.
• Competent IT skills and the ability to learn new systems quickly.

What We Offer

In return, we provide a supportive environment and a fantastic range of benefits, including:

• 31 days annual leave, increasing to 33 days after two years' service.
• Enhanced wellbeing package, including your birthday off each year, discounted gym memberships, 24/7 access to a GP, and online fitness classes.
• Regular call centre incentives, competitions, and recognition programmes.
• Paid volunteering days to support causes that matter to you.
• Access to a wide range of employee discounts on retail, dining, entertainment, travel, and more.
• Staff purchase scheme.
• Ongoing training, development, and career progression opportunities.
• A welcoming and supportive team culture.

Important Information About Right to Work

We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you're unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK . Thank you for your understanding