Customer Service Advisor - 3 days per week

Workwell; Chester; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Spectrum life

Annual Pay Review

Employee Referral

25 days annual leave

Job summary

Workwell Contractor Solutions in Chester, United Kingdom, is seeking a Customer Service Advisor to join the team three days a week in the office. You’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats to deliver exceptional service.

You’ll work towards KPIs, aim for first-contact resolution, and complete administrative tasks. The role includes benefits such as pension, health and life assurance, cycle to work, and annual pay reviews.

Qualifications

• Experience in customer service, preferably in a fast-paced environment.
• Confident and professional communicator with a friendly approach.
• Ability to think on your feet, prioritize tasks, and work in a team.

Responsibilities

• Handle inbound queries via phone, email, and live chat.
• Make outbound calls to support customers with inquiries.
• Aim for first-contact resolution and complete admin tasks.
• Work toward set KPIs to ensure excellent service delivery.

Skills

Customer service

Multi-tasking

KPI focus

Communication

Job description

We are looking for a Customer Service Advisor to join the team working 3 days a week in the office. As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.

What You’ll Be Doing

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

We’d Love To Hear From Someone That

• Has customer service experience (preferably in a fast-paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target-driven mindset: Comfortable working with KPIs.
• Is a multitasker
• Is a fast learner: Willing to quickly adapt and understand payroll services.

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What We Can Offer You

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Health Assured
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Spectrum life
• Annual Pay Review
• Employee Referral

Please note, the salary will be prorated

Brand: Workwell Contractor Solutions

Territory: EMEA

Location : Chester, United Kingdom

Salary : £25,275– £25, 275

Workplace : Office

Experience : Mid

Hours : Mon – Fri 9:00 – 17:30