Customer Service Advisor — In-Office 3 Days/Week, KPI-Driven

Workwell; Chester; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Awards

Long Service Recognition

Spectrum life

Annual Pay Review

Employee Referral

25 days annual leave

Job summary

Workwell Contractor Solutions in Chester, United Kingdom, is seeking a Customer Service Advisor to join the team three days a week in the office. You’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats to deliver exceptional service.

You’ll work towards KPIs, aim for first-contact resolution, and complete administrative tasks. The role includes benefits such as pension, health and life assurance, cycle to work, and annual pay reviews.

Qualifications

• Experience in customer service, preferably in a fast-paced environment.
• Confident and professional communicator with a friendly approach.
• Ability to think on your feet, prioritize tasks, and work in a team.

Responsibilities

• Handle inbound queries via phone, email, and live chat.
• Make outbound calls to support customers with inquiries.
• Aim for first-contact resolution and complete admin tasks.
• Work toward set KPIs to ensure excellent service delivery.

Skills

Customer service

Multi-tasking

KPI focus

Communication

Job description

Workwell Contractor Solutions in Chester, United Kingdom, is seeking a Customer Service Advisor to join the team three days a week in the office. You’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats to deliver exceptional service.

You’ll work towards KPIs, aim for first-contact resolution, and complete administrative tasks. The role includes benefits such as pension, health and life assurance, cycle to work, and annual pay reviews.