Customer Service Advisor

phs Group; Woolwich; On-site; GBP 26,000; Full time

Job summary

A leading washroom hygiene provider in Woolwich is looking for a Customer Services Advisor. This full-time role involves handling inbound calls, resolving customer queries, and providing administrative support to various teams. With a salary of £26,000 and a Monday to Friday schedule, you will benefit from extensive training opportunities, holidays, and employee discounts. Join a supportive team environment where customer satisfaction is paramount.

Benefits

23 days holiday plus bank holidays

Employee discounts via phsPerks.com

Free parking onsite

Pension scheme

Life assurance

24-hour wellbeing helpline

Cycle to work scheme

Improved parental leave

Training opportunities for career development

Qualifications

• Proven customer service skills from a similar environment.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Strong communication and interpersonal capabilities.
• Ability to work independently and self-motivated.
• Enthusiastic team player, eager to learn.

Responsibilities

• Handle inbound calls and develop rapport with customers.
• Resolve issues and ensure customers feel valued.
• Liaise internally to proactively resolve client queries.
• Communicate professionally via phone and email.
• Generate sales reports and process sales orders.
• Provide support to sales and operations teams.
• Address client queries on products and services.
• Exhibit a proactive attitude and genuine care for satisfaction.

Skills

Customer service experience

Communication skills

Microsoft Outlook

Microsoft Excel

Team player attitude

Job description

Customer Services Advisor

Mayflower Washrooms- Woolwich

Full time 40 hours per week Monday – Friday

We are seeking a motivated and customer-focused individual to join our Customer Service Team at Mayflower Washroom Solutions Woolwich. As the first point of contact for our valued clients, you will provide product and service information, resolve queries, and ensure every customer feels supported with accuracy and efficiency.

This role is central to our operations, supporting colleagues across sales, operations, and finance, while embodying our company vision of teamwork, customer focus, and continuous improvement.

In return for your expertise, you will get

• A basic salary of £26,000 per annum
• No weekend or evening working – Monday to Friday (40 hours a week)
• You’ll work in our Mayflower Operations Centre with excellent opportunities to develop your career here.
• Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training.
• 23 days holiday plus bank holidays
• Amazing employee discounts with major supermarkets and retailers with phsPerks.com
• Free Parking onsite so no parking costs
• Other benefits such as improved parental leave, a 24-hour wellbeing helpline, online GP, cycle to work scheme, pension scheme, life assurance and more…

Responsibilities

• Handle inbound calls and build strong rapport with business customers
• Resolve issues quickly and effectively, ensuring customers feel valued.
• Liaise with internal stakeholders to proactively solve client queries
• Communicate clearly and professionally via phone and email.
• Manage client liaison, generate sales reports, and process sales orders.
• Provide administrative support to sales, operations, and finance teams.
• Address client queries on products, deliveries, and services.
• Demonstrate a proactive, can-do attitude and genuine care for customer satisfaction.

Qualifications

• Previous experience working in a similar environment or helping customers on the phone while updating details on a computer
• Proficient in Microsoft Outlook and Excel.
• Excellent communication and interpersonal skills.
• Self‑motivated, disciplined, and able to work independently.
• Enthusiastic team player with a willingness to learn new skills.

Mayflower Washroom Solutions is a market leader in the field of Washroom Hygiene and Consumable provision, with over 19 years’ experience of service delivery on a national basis. Our 4 defined Divisions offer our clients the complete solution to managed services,