Customer Service Advisor

jark; West Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading online retailer in Dewsbury seeks Customer Service Advisors to provide exceptional service. The role involves handling inquiries via phone and email, resolving complaints, and maintaining a positive attitude. Ideal candidates will have strong communication and IT skills. This position offers a temp to perm contract, transitioning to permanent after 12 weeks. Work hours are Monday to Friday, 0900 to 1700.

Qualifications

• Ability to handle incoming phone calls and emails professionally.
• Effective resolution of customer complaints for satisfaction.
• Maintain professionalism and positive attitude under pressure.

Responsibilities

• Handle customer inquiries via phone and email.
• Provide exceptional customer service and support.
• Resolve issues and maintain customer satisfaction.

Skills

Excellent communication skills

Strong IT skills

Confident telephone manner

Job description

Customer Service Advisors required to join an online retailer based in central Dewsbury, West Yorkshire.

You will need to have excellent commmunication skills and strong IT / excel skills along with a confident telephone manner. Duties will include :

• Handle incoming phone calls, emails, and inquiries from customers promptly and professionally.
• Provide exceptional customer service by addressing customer questions, concerns, and issues.
• Resolve customer complaints and issues effectively, striving for customer satisfaction.
• Maintain a positive and helpful attitude when interacting with customers.

You will need to be able to work under pressure and conduct yourslef in a proffessional manner at all times.

This is a great oppurtunity for someone who is looking for a true permanent role. This is a temp to perm contract after 12 weeks you will be given a permanent contract.

Hours of work Monday to Friday 0900 to 1700