Customer service advisor

Aspired Talent Ltd; United Kingdom; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full training

Friendly environment

Skill development

Stable role

Job summary

Aspired Talent Recruiting are currently recruiting for Customer Service Advisors based in the WN5 area. This position will start in October, with hours Monday to Friday 8am to 5pm and some weekends during busy periods.

You will be the first point of contact for customers, helping them with queries and providing excellent service. Duties include handling inbound calls, responding to enquiries, and updating customers on order status and delivery times.

Qualifications

• Excellent communication and listening skills.
• Confident speaking to customers over the phone and via web chat.
• Calm and professional with difficult customers.
• Positive, helpful attitude and good attention to detail.
• Organised and able to manage multiple queries.
• Previous customer service experience is desirable; training provided.

Responsibilities

• Handling inbound customer calls and responding to enquiries.
• Communicating with customers via web chat.
• Providing updates on orders and delivery times.
• Dealing with damaged or missing items and resolving issues.
• Investigating customer issues with other departments.
• Keeping customers updated throughout the process.
• Recording interactions and logging information accurately.
• Building positive relationships through professional communication.

Skills

Communication

Listening

Phone communication

Web chat

Organisational skills

Attention to detail

Job description

Aspired Talent Recruiting are currently recruiting for Customer Service Advisors based in the WN5 area.

This Position will be starting in October.

Are you a confident communicator who enjoys helping customers and solving problems? We are looking for a Customer Service Advisor to join a busy and friendly team.

Hours are Monday to Friday 8am till 5pm. May need to work weekends due to busy period.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, helping them with queries and providing excellent customer service.

Your duties will include:

• Handling inbound customer calls and responding to customer enquiries.
• Communicating with customers via web chat.
• Providing customers with updates on where their orders are and expected delivery times.
• Dealing with queries relating to damaged or missing items.
• Investigating customer issues and working with other departments to find suitable solutions.
• Keeping customers updated throughout the process.
• Recording customer interactions and ensuring information is accurately logged.
• Building positive relationships with customers through professional and friendly communication.

About You

We are looking for someone who:

• Has excellent communication and listening skills.
• Is confident speaking to customers over the phone and through web chat.
• Remains calm and professional when dealing with difficult or frustrated customers.
• Has a positive, helpful attitude.
• Is organised and able to manage multiple customer queries.
• Has good attention to detail.
• Previous customer service experience is desirable, but full training will be provided for the right candidate.

What We Offer

• Full training and support.
• Friendly working environment.
• Opportunity to develop your customer service skills.
• Stable and rewarding role within a busy customer-focused team