Complaints Customer Service Advisor - Dearne

Angard Recruitment; Barnsley; On-site; GBP 18,000 - 21,000; Full time

Job summary

Angard Staffing is recruiting a Customer Service Advisor for Royal Mail at the Dearne site in Barnsley. The role is temporary for 12 weeks with a 37.5 hour week, 8:00am–18:30pm, Monday to Saturday.

Training is three weeks with no annual leave during training, and performance must meet required standards. Key duties include providing first-time solutions to customers via phone and email, handling calls and complaints, and maintaining service levels within targets.

Qualifications

• Experience in fast-paced customer service environments.
• Clear spoken English with strong communication skills.
• Ability to manage multiple interactions and workloads.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive calls and manage complaints effectively.
• Deliver high-quality service within set handling times.

Skills

Customer service excellence

Call handling

Prioritisation

Dealing with complaints

English communication

Teamwork

Education

Experience in contact centre

Tools

Email & phone systems

Job description

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About us

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Dearne.

The role

Job Details:

• Role: Customer Service Advisor
• Location: Royal Mail, Dearne House, Cortonwood Drive, Barnsley, S73 0UF
• Start date: 14/09/2026
• Pay Rate: £13.93 per hour
• Contract: Temporary (12-week booking, with potential for extension)
• Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week)

Mandatory Training Requirement: Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment.

Key accountabilities

Provide first-time solutions for customers via telephone and email.

Handle consecutive phone calls and manage complaints effectively.

Deliver excellent quality of service within agreed handling time.

Skills & experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Other

Desirable Qualities:

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Compliance

Work Environment

Inclusive and friendly atmosphere.

Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?