Customer Service Advisor

Synergy Recruitment Ltd; Middlewich; On-site; GBP 19,000 - 22,000; Full time

Job summary

Synergy Recruitment Ltd in Middlewich is hiring a Customer Service Advisor on a temporary-to-permanent basis. You'll handle a high volume of inbound and outbound calls, with 37.5 hours per week, 8am–8pm Mon-Fri and occasional Saturdays. Full training provided; no prior office experience required.

Starting pay is £12.71 per hour, plus £1.53 holiday pay, totalling £14.24 hourly. The role offers a friendly office environment with social events and opportunities to learn IT systems and booking

Qualifications

• Previous experience within a customer-facing role (e.g. retail, hospitality, care, health & beauty, office-based customer service)
• A polite and professional telephone manner
• Ability to learn new IT systems

Responsibilities

• Handling approximately 60–100 calls per day
• Booking, rearranging, and cancelling appointments
• Answering enquiries
• Completing over-the-phone questionnaires
• Updating records on the in-house system

Skills

Customer service

Telephone manner

IT systems

Job description

Looking to start your career in the office world?

With no office-experience needed (full training is provided!) this Customer Service Advisor role could be the start of your long-term career!

You'll start on a temporary contract with a view to it leading to a permanent position after just 12 weeks.

You'll join a friendly team in modern, open-plan offices, with plenty going on from charity days to social events.

Whether you're starting out or bringing experience from another customer service role, this is the perfect environment to learn and grow.

Details of the Customer Service Advisor positions:

• Pay: £12.71 + £1.53 (holiday pay) = £14.24 per hour
• Start and Duration: ASAP - temporary to permanent contracts available. We can accept candidates with a maximum of a 2-week notice period
• Hours: 37.5 hours per week, must be available between 8am - 8pm Monday to Friday, with approx. 1 in 4 Saturdays, half a day
• Location: Middlewich (outskirts) - free parking - if using public transport, please note, the bus stop is over 1 mile away from site

Job Role:

As a Customer Service Advisor, you will be dealing with a high volume of inbound and outbound calls:

• Handling approx. 60 - 100 calls per day
• Booking, re-arranging, and cancelling appointments
• Answering enquiries
• Completing over-the-phone questionnaires
• Updating records on the in-house system

Skills and Experience required for the Customer Service Advisor position:

• Previous experience within a customer-facing role (e.g. retail, hospitality, care, health & beauty, office-based customer service)
• A polite and professional telephone manner
• Ability to learn new IT systems