Customer Service Advisor: Temp-to-Perm, Flexible Hours

Talk Staff Recruitment; Waingroves; On-site; GBP 21,000 - 26,000; Full time

Job summary

Talk Staff Recruitment in Ripley, Derbyshire, England is seeking a Temp to Perm Customer Service Advisor for a client. The role focuses on handling customer inquiries by phone and email with an emphasis on first‑time resolution.

The candidate should have excellent communication skills, problem solving ability, and a solid working knowledge of CRMs. Weekend shifts are possible as part of a flexible schedule.

Qualifications

• Proven experience of providing excellent customer service.
• Problem solving abilities.
• Excellent communication skills both written and verbal.
• Previous Customer Service experience is desirable.
• Good working knowledge of CRMs.

Responsibilities

• Deal with a range of customer enquiries via telephone and email.
• 1st time solutions approach to each call.
• Understand customers' situation and deal with it effectively and in a timely manner.
• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met.

Skills

Customer service

Problem solving

Communication skills

CRM knowledge

CRM systems

Tools

CRM systems

Job description

Talk Staff Recruitment in Ripley, Derbyshire, England is seeking a Temp to Perm Customer Service Advisor for a client. The role focuses on handling customer inquiries by phone and email with an emphasis on first‑time resolution.

The candidate should have excellent communication skills, problem solving ability, and a solid working knowledge of CRMs. Weekend shifts are possible as part of a flexible schedule.