Customer Service Advisor

Capita; United Kingdom; Hybrid; GBP 25,000; Full time

Job summary

A prominent service provider seeks a Customer Service Advisor in Little Island, Ireland. This hybrid role involves handling customer queries, building trust, and meeting service delivery targets. Applicants should possess strong communication and organisational skills, and have a proactive attitude. Salary is €28,080 per year with additional holiday benefits and opportunities for career progression.

Benefits

22 days holidays plus the opportunity to purchase additional leave

Access to lifestyle savings and discounts

Eye care vouchers

Pension scheme

Employee Assistance Programme

Life Assurance Benefit

Cycle to work scheme

Qualifications

• Previous experience in a similar environment.
• Ability to work to stringent customer service SLA's and KPI's.
• Proactive attitude with ambition to develop role in the future.

Responsibilities

• Provide proactive and friendly support to customers.
• Handle a high number of customer queries via telephone.
• Build sustainable relationships of trust with customers.

Skills

Strong communication skills

Organisational skills

Attention to detail

PC skills including Excel

Job description

Overview

Join Capita Ireland as a Customer Service Advisor – Hybrid Role in Little Island, Cork!

Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries.

Location

Location Requirement: To be eligible, you must reside within the Republic of Ireland.

Hybrid Working Model

After completing your training, you’ll enjoy a flexible hybrid schedule—2 days in our Little Island office and the rest from the comfort of your home.

Training & Onboarding

Your journey begins with a 6-week full-time in office training and grad bay period at our Cork office. Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50

Working Hours

You’ll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Saturday.

What You’ll Do

• Provide proactive and friendly support to customers
• Handle general enquiries with professionalism and care
• Create positive impressions and build trust with every interaction

Start dates

Start dates for start October

Job title

Job title: Customer Service Advisor

What you’ll be doing

• Handle a high number of customer queries via telephone, up to 60 calls per day.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for

• Previous experience working in similar environment
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you?

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

• €28,080 per annum
• 22 days holidays plus the opportunity to purchase additional leave
• access to Wrkit – giving you access to lifestyle savings, & discounts
• cost of eyecare vouchers for eye examinations and money towards glasses if required
• access to Capita pension scheme
• access to Employee Assistance Programme
• life Assurance Benefit
• cycle2work scheme….and plenty more

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application.

Location

Little Island, Ireland

Time Type

Full time

Contract Type

Permanent