Customer Service Advisor

Confidential; Swindon; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Office-based during training

Hybrid working after training

Job summary

Confidential in Swindon is recruiting an Inbound Customer Service Advisor on a 12 month contract. This office-based role with full-time hours offers hybrid working after training.

You will handle everyday banking enquiries, provide accurate information, and support customers with online and mobile banking. Training is comprehensive.

Qualifications

• Experience in customer service, ideally within a contact centre, retail, hospitality, or office environment.
• Strong communication and listening skills.
• Comfortable using multiple systems and technology.

Responsibilities

• Handling inbound customer calls regarding general banking enquiries.
• Assisting with account-related questions and updates.
• Supporting customers with online and mobile banking queries.
• Providing information on products and services.
• Resolving customer issues at first point of contact where possible.
• Accurately updating customer records and systems.
• Delivering excellent customer service while adhering to company procedures and regulatory requirements.

Skills

Customer service

Communication

Empathy

Problem-solving

Attention to detail

Job description

Customer Service Advisor - 12 month contract
Location: Swindon
Salary: 14.56 per hour
Hours: Full Time, 35 hours per week
Start Date: November 2026
Working Pattern: Office-based during training, then hybrid working available

Join a Leading Banking Customer Service Team!

We're recruiting for Inbound Customer Service Advisors to join a well-established banking organisation in Swindon. This is an excellent opportunity for candidates who enjoy helping customers, solving problems, and delivering outstanding service in a fast-paced environment.

Following a comprehensive training programme, you'll have the opportunity to work on a hybrid basis, combining office and home working.

The Role

As an Inbound Customer Service Advisor, you'll be the first point of contact for customers, handling a variety of everyday banking enquiries. You'll provide a professional and helpful service while ensuring customer needs are resolved efficiently and accurately.

Responsibilities

• Handling inbound customer calls regarding general banking enquiries
• Assisting with account-related questions and updates
• Supporting customers with online and mobile banking queries
• Providing information on products and services
• Resolving customer issues at first point of contact where possible
• Accurately updating customer records and systems
• Delivering excellent customer service while adhering to company procedures and regulatory requirements

What We're Looking For

• Previous customer service experience, ideally within a contact centre, retail, hospitality, or office environment
• Strong communication and listening skills
• Comfortable using multiple systems and technology
• Ability to remain professional and empathetic when dealing with customer enquiries
• Good attention to detail and problem-solving skills
• A positive attitude and willingness to learn

What's On Offer

• 14.56 per hour, paid weekly
• Full-time hours
• November start date
• Comprehensive paid training
• Hybrid working after successful completion of training
• Supportive team environment
• Career development opportunities within the banking sector

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age