Inbound Banking Customer Service Advisors

Confidential; Swindon; A distancia; GBP 17.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training provided

Disability-friendly employer

Descripción de la vacante

Confidential in Swindon is recruiting Inbound Banking Customer Service Advisors on a temporary 12‑month basis. The role covers 8 am–8 pm shifts, 5 days out of 7, with some six-day blocks and six weeks’ notice of shifts. You’ll handle 40+ inbound calls daily, guiding members through online banking and product discussions.

The position offers training before taking calls and a collaborative team setup, with the possibility to work from home on occasion. The pay rate is 14.56 per hour.

Formación

• Strong customer service mindset and ability to handle inbound calls.
• Confidence on the phone and ability to build rapport with members.
• Clear communication and high attention to detail in a fast-paced setting.

Responsabilidades

• Handle a high volume of inbound calls (upwards of 40 daily).
• Guide customers through online banking and available products/services.
• Receive comprehensive training before handling live calls.
• Work with a supportive team, including remote collaboration from home.

Conocimientos

Customer service

Phone confidence

Communication skills

Rapport building

Attention to detail

Herramientas

Desktop or laptop

Descripción del empleo

Job Advertisement: Inbound Banking Customer Service Advisors (Temporary Contract)

On behalf of our client, a well-respected building society, an exciting opportunity has arisen for Inbound Banking Customer Service Advisors in Swindon. This is a temporary role for a duration of 12 months, offering a competitive hourly rate of 14.56, with a dynamic shift pattern between 8 am and 8 pm, Monday to Sunday.

What's on Offer?

• Pay Rate: 14.56 per hour
• Contract Type: Temporary (12 months with a view to going permanent)

Shift Pattern:

5 days out of 7, with 6 weeks' notice of your shift schedule.

Shifts include:

• Early: 8 am - 4 pm
• Mid: 9 am - 5 pm / 10 am - 6 pm
• Late: 11 am - 7 pm / 12 pm - 8 pm

Note: The week you work late shifts, you will have that weekend off! Some weeks may require six days of work leading into the following week.

Role Responsibilities:

• Engage with a variety of inbound calls, providing essential support to our client's members.
• Receive comprehensive training before taking any calls, ensuring you are well-prepared.
• Work collaboratively with a supportive team, even from home, to ensure a seamless customer experience.
• Handle a high volume of calls (upwards of 40 members daily), guiding them through online banking and discussing a wide range of products and services.
• Adapt your communication style to meet the diverse needs of each customer, ensuring they receive the best possible outcomes.

About You:

Our client is seeking enthusiastic individuals who are passionate about delivering exceptional customer service. If you have a background in customer service and possess strong communication skills, this role may be a perfect fit! The following attributes are essential:

• A genuine passion for doing the right thing for customers.
• Comfort using desktop or laptop computers, with access to a secure and reliable internet connection.
• Ability to thrive in a fast-paced environment while maintaining excellent attention to detail and accuracy.
• Confidence on the phone and the ability to build rapport with members.

Why Apply?

This opportunity not only offers a competitive hourly rate and a supportive work environment but also the chance to be part of an organisation that values its members and strives to reflect their diversity. Experience in financial services is not necessary, as comprehensive training will be provided.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.