Inbound Banking Customer Service Advisor

EMEA3 Recruitment; Swindon; On-site; GBP 30,000 - 35,000; Full time

Job summary

Nationwide is seeking an Inbound Banking Customer Service Advisor to join our onsite team in Swindon. You’ll be the first point of contact for members, helping with everyday banking needs, with full training provided.

Working 5 days out of 7, 8am–8pm shifts, you’ll handle inbound calls, build rapport, and deliver a great customer experience in a fast-paced environment. This is a 12-month temporary role with supportive coaching.

Qualifications

• Customer service background and confident communicator.
• Comfortable using a computer or laptop.
• Full training provided.
• We value diversity and inclusion within the team.

Responsibilities

• Handle inbound calls to support Nationwide members.
• Guide customers through online banking and products, adapting approach to each individual.
• Work with clear processes and a supportive team to achieve outcomes.

Skills

Customer service

Communication skills

Computer literacy

Attention to detail

Phone etiquette

Job description

Inbound Banking Customer Service Advisor

Enjoy helping people and building new skills?

If you’re looking to gain valuable customer experience with the UK’s best bank, as voted by Forbes 2026, this could be a great opportunity for you.

On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12-month temporary contract.

As an Inbound Banking Customer Service Advisor, you’ll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We’re looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you.

You’ll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role.

Job description - the role

We're offering a £14.56 hourly rate, working between 8am - 8pm Monday to Sunday.

You’ll work onsite at Nationwide Pipers Way, Swindon, SN38 1NW, 5 days out of 7, with 6 weeks’ notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you’ll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)

What you’ll be doing

• Handling a range of inbound calls, you’ll play a central role in supporting Nationwide’s members. As a leading Bank, our customers are also our members, and their needs are at the heart of everything we do.
• You’ll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team
• This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that’s right for them.

Candidate Profile: Key accountabilities, skills & experience

About you

If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you. You’ll also be comfortable using a computer or laptop. You don’t need financial services experience, you’ll be fully trained. What’s important is that you want to get things right for our customers and leave them smiling. And we’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members and thrive in an inclusive environment.

We need you to:

• Be passionate about doing the right thing for our customers
• Have access to a secure and reliable internet connection
• Enjoy working within a fast-paced environment
• Show excellent attention to detail and accuracy
• Be confident on the phone and able to build rapport with our members.

About the client

Why work at Nationwide?

We’re different from other financial service providers. We’re a bank, owned by our customers. And for over 130 years, we’ve supported those customers to make the most of their money and achieve what they want from life. That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our customers. If you join us, you’ll be part of that. You’ll have the opportunity to help us build something really quite special. And you’ll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.