Inbound Banking Advisor — 12-Month Temp, Training Included

EMEA3 Recruitment; Swindon; On-site; GBP 30,000 - 35,000; Full time

Job summary

Nationwide is seeking an Inbound Banking Customer Service Advisor to join our onsite team in Swindon. You’ll be the first point of contact for members, helping with everyday banking needs, with full training provided.

Working 5 days out of 7, 8am–8pm shifts, you’ll handle inbound calls, build rapport, and deliver a great customer experience in a fast-paced environment. This is a 12-month temporary role with supportive coaching.

Qualifications

• Customer service background and confident communicator.
• Comfortable using a computer or laptop.
• Full training provided.
• We value diversity and inclusion within the team.

Responsibilities

• Handle inbound calls to support Nationwide members.
• Guide customers through online banking and products, adapting approach to each individual.
• Work with clear processes and a supportive team to achieve outcomes.

Skills

Customer service

Communication skills

Computer literacy

Attention to detail

Phone etiquette

Job description

Nationwide is seeking an Inbound Banking Customer Service Advisor to join our onsite team in Swindon. You’ll be the first point of contact for members, helping with everyday banking needs, with full training provided.

Working 5 days out of 7, 8am–8pm shifts, you’ll handle inbound calls, build rapport, and deliver a great customer experience in a fast-paced environment. This is a 12-month temporary role with supportive coaching.