Inbound Banking Advisor (Temp, 12 Months) – Remote

Confidential; Swindon; Teletrabalho; GBP 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Disability-friendly employer

Resumo da oferta

Confidential in Swindon is recruiting Inbound Banking Customer Service Advisors on a temporary 12‑month basis. The role covers 8 am–8 pm shifts, 5 days out of 7, with some six-day blocks and six weeks’ notice of shifts. You’ll handle 40+ inbound calls daily, guiding members through online banking and product discussions.

The position offers training before taking calls and a collaborative team setup, with the possibility to work from home on occasion. The pay rate is 14.56 per hour.

Qualificações

• Strong customer service mindset and ability to handle inbound calls.
• Confidence on the phone and ability to build rapport with members.
• Clear communication and high attention to detail in a fast-paced setting.

Responsabilidades

• Handle a high volume of inbound calls (upwards of 40 daily).
• Guide customers through online banking and available products/services.
• Receive comprehensive training before handling live calls.
• Work with a supportive team, including remote collaboration from home.

Conhecimentos

Customer service

Phone confidence

Communication skills

Rapport building

Attention to detail

Ferramentas

Desktop or laptop

Descrição da oferta de emprego

Confidential in Swindon is recruiting Inbound Banking Customer Service Advisors on a temporary 12‑month basis. The role covers 8 am–8 pm shifts, 5 days out of 7, with some six-day blocks and six weeks’ notice of shifts. You’ll handle 40+ inbound calls daily, guiding members through online banking and product discussions.

The position offers training before taking calls and a collaborative team setup, with the possibility to work from home on occasion. The pay rate is 14.56 per hour.