Customer Service Advisor

HSS Hire; Stretford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading tool and equipment supplier is seeking a Customer Service Advisor to enhance service delivery through effective logistics management. This hybrid role requires strong customer service and logistics knowledge, along with excellent communication skills. Responsibilities include handling customer requests, coordinating deliveries, and building relationships with suppliers. The ideal candidate will thrive in a fast-paced environment and support operational success by meeting KPIs. Enjoy diverse benefits including annual leave for your birthday and volunteering days.

Benefits

Birthday off as annual leave

Paid volunteering day

Training and development opportunities

Wellbeing and healthcare support

Discounts and cashback on various perks

Flexible benefits like Cycle to Work

Qualifications

• Strong customer service experience and logistics knowledge.
• Excellent communication skills for building lasting relationships.
• Proven multitasking abilities and attention to detail.
• Resilience and tenacity to thrive in a fast-paced operational environment.

Responsibilities

• Handling all customer requests within agreed SLAs and supporting any logistics queries.
• Making recommendations to customers and supporting the ordering process.
• Coordinating third-party carrier movements to ensure timely deliveries.
• Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins.
• Negotiating with suppliers to optimise contract costs.
• Educating customers on our diverse divisions to enhance service value.
• Meeting and exceeding key KPIs.

Skills

Customer service experience

Logistics knowledge

Communication skills

Multitasking abilities

Attention to detail

Resilience

Job description

Overview

Customer Service Advisor

Hybrid Working Pattern - Various Roles, including an FTC

At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.

The team you'll join :

At HSS ProService Marketplace, we are growing our team and have vacancies across various teams. All the roles are a key part of this dynamic group; you’ll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.

The impact you'll have :

You'll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.

A typical day :

• Handling all customer requests within agreed SLAs and supporting any logistics queries
• Making recommendations to customers and supporting the ordering process
• Coordinating third-party carrier movements to ensure timely deliveries
• Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
• Negotiating with suppliers when needed to optimise contract costs
• Educating customers on our diverse divisions to enhance service value
• Meeting and exceeding key KPIs, including job completion rates and margins

What you'll bring :

• Strong customer service experience and logistics knowledge
• Excellent communication skills for building lasting relationships
• Proven multitasking abilities and attention to detail
• Resilience and tenacity to thrive in a fast-paced operational environment

What you’ll get back :

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One paid volunteering day each year to give back to your community
• Training and development opportunities to grow your career and skills
• Wellbeing and healthcare support - at work and at home
• A culture of revolution, driving digital change in a traditional industry
• Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
• Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, switching careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at [e-mail] and one of our team will be happy to help.