Customer Service Advisor

Connells Group; Southampton; On-site; GBP 25,000; Full time

Job summary

A leading property management company in Southampton is seeking a Customer Service Advisor to provide property management and tenancy administration support. You will coordinate with contractors and ensure compliance with statutory checks while delivering outstanding customer service. The role offers a salary of £24,670 with opportunities for training, development, and progression in a collaborative environment.

Benefits

Support in training towards ARLA - NFOPP qualifications

Industry leading training and development

Demonstrable career ladder

Opportunities for progression

Collaborative, rewarding environment

Team incentives

Life assurance

Workplace pension scheme

Responsibilities

• Provide property management and tenancy administration support service.
• Co-ordinate and liaise with contractors for repairs and maintenance.
• Ensure statutory safety checks are arranged.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient

Positive attitude

Numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal communication skills

Excellent written communication skills

IT literate (MS Office, internet, email)

Job description

Responsibilities

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Skills and experience required to be a successful Customer Service Advisor

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Salary: £24,670

What's in it for you?

• Support in training towards ARLA - NFOPP qualifications
• Basic salary £24,670
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives, Aviva Digi care + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme