Customer Service Advisor

Shrewsbury Resourcing; Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-respected Insurance Broker is seeking dynamic Insurance Advisors in Shrewsbury. This office-based role involves assisting residential customers with their insurance needs and maintaining strong customer relationships. Ideal candidates will have a passion for customer service, attention to detail, and at least 5 GCSEs including English and Maths. Competitive salary and excellent training is offered to help develop your career.

Benefits

Annual salary up to £30,000

22 days holiday, increasing to 27 days

Healthcare Cashplan

CII professional qualification funding

Enhanced maternity & paternity policies

Cycle to work loan scheme

Discount on gym membership

Access to personal health policies and insurance products

High street retailer discounts

Qualifications

• Passionate about customer service.
• Mature and confident.
• Organised with attention to detail.

Responsibilities

• Help residential customers with insurance requirements.
• Assist customers in branch and over phone/emails.
• Maintain and build customer relationships.
• Desk-based business development and insurance sales.

Skills

Customer service passion

Attention to detail

Teamwork

Confident and dynamic

Education

Minimum of 5 GCSEs including English & Maths grade 5 or 4 (B or C)

Job description

Package on offer for an Insurance Advisor with this high‑end brand.

• Annual starting salary up to £30,000 negotiable & depending on experience
• 22 days holiday, increasing to 27 days through service (plus bank holidays)
• Healthcare Cashplan
• Excellent training and development schemes with accelerated career progression
• Company funded CII professional qualification
• Enhanced maternity & paternity policies
• Cycle to work loan scheme available to all employees
• Discount on gym membership across the UK - national and local gyms included
• Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
• Access to hundreds of high street retailer discounts

This well‑respected and hugely successful Insurance Broker is looking to take on another SIX dynamic professionals over the next few months, to join the team at the offices in Shrewsbury.

Insurance experience is not necessary but a demonstrable drive and passion to deliver exceptional customer service and care is what we're looking for - someone that's passionate about the work they do. (If you do already work in Insurance your application will be most welcome.)

There is a culture of professionalism at this Broker and of going the extra mile. They always strive to do their best for their clients and as a company always want to develop their staff to their full potential. You will be given the opportunity to study for the nationally recognised qualification, the Cert II, which will give you a firm understanding of the industry.

Your role will be to help residential customers with all of their insurance requirements, whilst providing a sterling level of customer service. This branch is growing and needs dynamic people to help make this happen!

This is an office based role encompassing the following;

• Account management - assisting customers in branch as well as over the phone and emails providing quotes and bespoke options
• Maintain and build customer relationships
• Business development (desk based) - insurance sales - growing your portfolio

About you

• Have a passion for customer service
• Be mature, confident and dynamic
• Be well organised with acute attention to detail
• Enjoy working in a small team environment
• Have a minimum of 5 GCSEs including English & Maths grade 5 or 4 (B or C)