Customer Service Advisor

People Solutions; Nuneaton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted canteen

Free on-site parking

Easily accessible via public transport

Weekly pay

Ongoing work

Employee Wellbeing Programme

Job summary

People Solutions is recruiting for a Customer Service Advisor to join a busy client’s Customer Support team in a logistics setting. The role involves handling high volumes of customer forms, performing document checks, and inputting data accurately while upholding company policies.

The position offers full-time hours, training provided, and benefits such as on-site parking, weekly pay, and strong progression opportunities within a reputable logistics operation.

Qualifications

• Proficient in Microsoft Office packages, including Word, Excel and Outlook.
• Strong written and verbal communication skills.
• Fast and accurate typing skills.
• Experience using spreadsheets and online forms.
• Professional and proactive attitude.
• Ability to maintain confidentiality of company information.
• Excellent attention to detail and organisational skills.

Responsibilities

• Processing a high volume of customer contact forms
• Conducting document checks and responding to queries
• Preparing and inputting data accurately
• Transposing data into Google Sheets
• Assisting with preparation, recording and reporting requirements
• Supporting the day-to-day administrative flow of company operations
• Ensuring compliance with company policies and procedures
• Maintaining accurate records and documentation

Skills

Communication skills

Typing speed

Attention to detail

Data entry

Confidentiality

Organisational skills

Tools

Microsoft Office

Job description

Customer Service Advisor

People Solutions are currently recruiting for a Customer Service Advisor to join our busy client within their Customer Support team.

This is a fantastic opportunity offering excellent rates of pay, ongoing work and genuine opportunities for growth and progression within a reputable logistics operation.

This would suit applicants who have worked as a Customer Service Administrator, Client Services Coordinator or Customer Support Coordinator.

Rates of Pay:

• £13.50 per hour basic
• £20.25 per hour overtime

Shift Pattern:

• Monday to Friday
• 9:30am - 6:00pm

Benefits:

Your benefits as a Customer Service Advisor are:

• Discounted canteen
• Free on-site parking
• Easily accessible via public transport routes
• Weekly pay
• Ongoing work
• Employee Wellbeing Programme

Day-to-Day Duties:

Your duties as a Customer Service Advisor are:

• Processing a high volume of customer contact forms
• Conducting document checks and responding to queries
• Preparing and inputting data accurately
• Transposing data into Google Sheets
• Assisting with preparation, recording and reporting requirements
• Supporting the day-to-day administrative flow of company operations
• Ensuring compliance with company policies and procedures
• Maintaining accurate records and documentation

Essential Skills:

To be successful as a Customer Service Advisor, you will need:

• Proficiency in Microsoft Office packages, including Word, Excel and Outlook
• Strong written and verbal communication skills
• Fast and accurate typing skills
• Experience using spreadsheets and online forms
• A professional and proactive attitude
• Ability to maintain confidentiality of company information
• Excellent attention to detail and organisational skills

Training:

• Full training provided
• Additional support throughout your assignment