Customer Service Advisor

Confidential; Coleshill CP; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Mon-Fri hours

Immediate start

Full-time position

Friendly environment

Established organisation

Job summary

People Solutions is recruiting a Customer Service Advisor for a client in Coleshill. The role covers telephone and email communications, order processing and stock management.

Ideal candidates will have prior customer service experience, a professional phone manner and strong IT skills. Weekly hours are 40, Monday to Friday, with an immediate start preferred.

Qualifications

• Previous customer service experience, ideally involving telephone and email-based communication.
• Confident and professional telephone manner.
• Good written communication skills.
• Experience handling customer enquiries by telephone and email.

Responsibilities

• Handle incoming and outgoing customer calls.
• Respond to customer enquiries via email.
• Process customer orders accurately.
• Order stock and check availability.
• Liaise with internal departments regarding orders and stock.
• Keep customers updated on order progress.
• Update customer and order information in systems.
• Resolve general customer queries efficiently.
• Provide high-standard customer service at all times.

Skills

Customer service experience

Telephone & email communication

Attention to detail

IT literacy

Organisational skills

Customer-focused approach

Job description

Customer Service Advisor - Coleshill

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Coleshill.

This is a fantastic opportunity to join a busy and established organisation in a varied customer service role involving telephone and email communication, order processing and stock ordering.

Due to an upcoming project start date, we are particularly interested in candidates who are available immediately or able to start within the next two weeks.

This role would suit candidates with previous experience as a Customer Service Administrator, Customer Support Advisor or Office Administrator.

Rates of Pay

• £26,436.80 per annum (£12.71 per hour)
• 40 paid hours per week

Shift Pattern

• Monday to Friday
• 8:30am - 4:30pm
• No weekend working

Benefits

• Monday to Friday working
• Sociable daytime hours
• Immediate start available
• Full-time opportunity
• Friendly and supportive working environment
• Opportunity to join a large, established organisation

Day-to-Day Duties

• Handling incoming and outgoing customer telephone calls
• Responding to customer enquiries via email
• Processing customer orders accurately
• Ordering stock and checking availability
• Liaising with internal departments regarding orders and stock
• Keeping customers updated on the progress of their orders
• Updating customer and order information on internal systems
• Resolving general customer queries efficiently and professionally
• Completing general administration to support the customer service function
• Delivering a high standard of customer service at all times

Essential Skills

• Previous customer service experience, ideally involving telephone and email-based communication
• A confident and professional telephone manner
• Good written communication skills
• Experience dealing with customer enquiries by telephone and email
• Good IT and computer skills
• Strong attention to detail
• Good organisational skills
• Ability to work effectively in a busy environment
• A positive and customer-focused approach

Please note: Due to the project start date, candidates must be available to start immediately or within a maximum of two weeks.

Training

• Full training provided
• Ongoing support from the management team
• Opportunities to develop knowledge and skills within the role

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process