Customer Service Advisor Administrator

Frontline Recruitment Group; Marston Moretaine; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Free on-site parking

Canteen

Long-term career opportunities

Job summary

Frontline Recruitment Group is seeking a friendly and proactive Customer Service Advisor to join a fast-paced, on-site team in the United Kingdom. You will be the first point of contact for customers, handling inquiries via telephone and email and providing timely solutions to ensure satisfaction.

The role offers a full-time schedule (40 hours per week), with working days spread over five of seven, between 9am and 7pm.

Qualifications

• Excellent written and verbal communication skills.
• A confident and professional telephone manner.
• Strong customer service skills.
• Good problem-solving abilities.
• Excellent attention to detail.
• Experience using Microsoft Outlook and Teams.
• The ability to use your own initiative.
• Good organisation and time-management skills.
• A reliable and punctual approach to work.
• A friendly, positive and motivated personality.

Responsibilities

• Handle customer enquiries and complaints
• Provide excellent customer service by telephone and email
• Resolve customer issues efficiently and professionally
• Manage complaints and help prevent escalations
• Update internal systems with accurate notes
• Record actions and customer information
• Liaise with different departments across the business
• Understand customer needs and provide suitable solutions
• Maintain high standards of customer care

Skills

Written communication

Verbal communication

Telephone manner

Customer service

Problem-solving

Attention to detail

Outlook

Teams

Initiative

Organisation

Punctuality

Positive attitude

Tools

Microsoft Outlook

Microsoft Teams

Job description

Customer Service Advisor

Are you confident, outgoing and passionate about delivering great customer service?

We're looking for a Customer Service Advisor to join a friendly and fast-paced team.

This is a great opportunity to develop your customer service skills. You'll also have the chance to build a long-term career with a company that rewards hard work.

Hours & Benefits

• Full-time - 40 hours per week
• Working any 5 days over 7
• Hours between 9am and 7pm
• 28 days holiday entitlement
• Company pension
• Free on-site parking
• Canteen
• Long-term career opportunities

Please note that you'll need your own transport. This is because there are no suitable public transport links on Sundays.

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers.

Therefore, you'll play an important role in delivering excellent customer service. Support will be provided by both telephone and email.

A key part of the role is listening to customers and understanding their needs. From there, you'll provide solutions and resolve enquiries as quickly as possible.

In addition, you'll work closely with other departments. This helps ensure every customer receives the right support.

Key Responsibilities

• Handle customer enquiries and complaints
• Provide excellent customer service by telephone and email
• Resolve customer issues efficiently and professionally
• Manage complaints and help prevent escalations
• Update internal systems with accurate notes
• Record actions and customer information
• Liaise with different departments across the business
• Understand customer needs and provide suitable solutions
• Maintain high standards of customer care

What We're Looking For

Previous customer service experience would be an advantage. However, we're also interested in candidates with transferable customer-facing skills.

Relevant experience may come from Customer Service, Call Centre, Contact Centre, Customer Support, Reception or Administration roles.

Ideally, you'll have:

• Excellent written and verbal communication skills
• A confident and professional telephone manner
• Strong customer service skills
• Good problem-solving abilities
• Excellent attention to detail
• Experience using Microsoft Outlook and Teams
• The ability to use your own initiative
• Good organisation and time-management skills
• A reliable and punctual approach to work
• A friendly, positive and motivated personality

Why Apply?

This is a full-time, office-based opportunity with long-term potential. In addition, you'll be joining a supportive team where your contribution is valued.

If you enjoy helping people and solving problems, we'd love to hear from you.

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