Customer Care Advisor

People Solutions; Uddingston; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Weekly pay

ASAP start

Job summary

People Solutions in Uddingston is seeking a Customer Care Coordinator for a temporary contract with an ASAP start. You will support the transport and logistics team by handling customer and depot enquiries, processing pricing and amendments, and coordinating communications across departments.

The role requires strong administration and customer service experience, excellent communication, and proficiency with MS Office. Monday to Friday, 08:00–17:00, 40 hours per week, with weekly pay.

Qualifications

• Previous administration, customer service or operational support experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good numerical and problem-solving skills.
• Confident using Microsoft Office, including Excel and Outlook.
• Strong organisation and time-management skills.
• Able to manage multiple tasks and deadlines.
• Comfortable working in a fast-paced environment.
• Previous transport or logistics experience is desirable but not essential.

Responsibilities

• Managing customer and depot enquiries.
• Processing pricing agreements and amendments.
• Investigating pricing and operational discrepancies.
• Reviewing and actioning depot jobs.
• Liaising with Sales, Operations and Accounts teams.
• Processing daily jobs and pricing from agreed rate cards.
• Updating fuel surcharge information.
• Managing shared mailboxes within agreed timescales.
• Preparing customer reports.
• Recording accurate customer notes and maintaining digital records.
• Supporting the wider Customer Experience team with administration and reporting.

Skills

Administration experience

Customer service

Communication skills

Attention to detail

Numerical skills

MS Office

Time management

Organisational skills

Multi-tasking

Tools

Microsoft Office

Excel

Outlook

Job description

CUSTOMER CARE COORDINATOR - UDDINGSTON

People Solutions are currently recruiting for a Customer Care Coordinator to join our well-established client based in Uddingston.

This is a temporary contract with an ASAP start, offering £13.09 per hour, Monday to Friday working and 40 hours per week within a busy transport and logistics environment.

£13.09 PER HOUR | MONDAY TO FRIDAY | 08:00 TO 17:00 | 40 HOURS PER WEEK | ASAP START

This role would suit candidates with experience as a Customer Care Advisor, Administrator, Transport Administrator, Customer Service Coordinator or Operations Administrator.

Shifts

• Monday to Friday
• 08:00 to 17:00
• 40 hours per week
• ASAP start
• Temporary contract

Rate of Pay

• £13.09 per hour
• Weekly pay

Benefits

• Consistent Monday to Friday hours
• 40 hours per week
• ASAP start available
• Weekly pay
• Supportive working environment
• Opportunity to gain experience within transport and logistics
• Ongoing support throughout your assignment

Day-to-Day Duties

• Managing customer and depot enquiries
• Processing pricing agreements and amendments
• Investigating pricing and operational discrepancies
• Reviewing and actioning depot jobs
• Liaising with Sales, Operations and Accounts teams
• Processing daily jobs and pricing from agreed rate cards
• Updating fuel surcharge information
• Managing shared mailboxes within agreed timescales
• Preparing customer reports
• Recording accurate customer notes and maintaining digital records
• Supporting the wider Customer Experience team with administration and reporting

Essential Skills

• Previous administration, customer service or operational support experience
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Good numerical and problem-solving skills
• Confident using Microsoft Office, including Excel and Outlook
• Strong organisation and time-management skills
• Able to manage multiple tasks and deadlines
• Comfortable working in a fast-paced environment
• Previous transport or logistics experience is desirable but not essential

Training

• Industry related training and ongoing support throughout

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.