Customer Service Advisor

Path2Solutions; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing and healthcare organisation is recruiting Customer Service Advisors in Newcastle. The role involves liaising with customers via phone, live chat, and email, focusing on customer care and problem resolution. Successful candidates will benefit from a hybrid working model, career progression opportunities, and a supportive environment. Pay rates range from £12.95 to £13.70 per hour.

Benefits

Generous pension scheme

Fantastic working environment

Huge career progression opportunities

Qualifications

• Experience in customer service roles is preferred.
• Ability to communicate professionally and effectively.
• Strong organizational skills and attention to detail.

Responsibilities

• Liaise with customers via phone, live chat, and email.
• Offer support and advice to customer queries.
• Promote self-service channels and manage complaints.

Skills

Customer communication

Problem-solving

Empathy

Job description

Overview

Path2 is recruiting Customer Service Advisors to work at one of the UKs leading housing and healthcare organisations at their hub based in Newcastle City Centre.

This is an opportunity to work for a leading business in a fantastic location and successful candidates' daily duties will consist of liaising with customers via the phone, live chat and email to offer support and advice, communicate professionally with an emphasis on customer care when answering customer queries, promote self-service channels and dealing with complaints effectively.

Benefits

• Fantastic working environment
• 2 days per week in the office 3 days from home
• Great shift pattern
• Brilliant access to public transport (great metro access)
• Huge career progression opportunities
• Generous pension scheme

Pay rates: £12.95-£13.70 per hour

Shifts

• Monday to Friday
• 8am-4pm
• 9am-5pm
• 10am-6pm
• Rotating weekly

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