Customer Service Advisor

Jago Consultants; Newbury; On-site; GBP 25,000 - 31,000; Full time

Job summary

A fast-growing automotive dealership in Newbury is seeking an experienced Service Advisor to join their successful team. The role involves managing customer enquiries, providing excellent service, and offering vehicle advice. Candidates should possess strong communication skills, technical knowledge, and a customer-focused attitude.

Qualifications

• Previous experience as a service advisor preferred.
• Good technical knowledge of vehicles.

Responsibilities

• Manage all service telephone and walk-in enquiries.
• Meet and greet customers, qualify and identify customer needs.
• Progress and update customers throughout the day.
• Discuss and up-sell additional work.

Skills

Teamwork

Multi-tasking

Deadline orientation

Communication

Organization

Customer-focused attitude

Technical knowledge of vehicles

Job description

Social network you want to login/join with:

Salary – Dependant on experience (up to £31,000 OTE)

I am recruiting for a very fast growing automotive dealership in the Newbury area who are looking for an experienced Service Advisor to join their hugely successful dealership.

The successful candidate ideally will have previous experience as a Service Advisor and proven customer service skills.

Service Advisor job duties include:

• Manage all service telephone and walk-in enquiries
• Meet and greet customers, qualify and identify customer needs for vehicle drop-off
• Progress and update the customer throughout the day
• Discuss and up-sell additional work to the customer
• Advise and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer

To apply for our Service Advisor role, you will need to demonstrate skills such as:

• Teamwork
• Ability to multi-task
• Ability to work to deadlines
• Confident and professional communication skills
• Highly organized
• Previous experience as a service advisor (preferred)
• Good technical knowledge of vehicles
• A positive, customer-focused attitude and approach to work