Customer Service Advisor

CONNELLS GROUP; New Forest; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading property services firm located in St Leonards on Sea is seeking a passionate Customer Service Advisor. The successful candidate will be responsible for delivering excellent service, managing multiple tasks, and collaborating as part of a friendly team. This role offers comprehensive training, a flexible dress code, and various perks including a company pension and discounts on property services.

Benefits

Full training

23 days’ holiday plus bank holidays

Pension

Flexible dress code

Sick pay benefits

Discounts on property services

Qualifications

• Must have a positive attitude and eagerness to learn.
• Confidence in communicating with a wide range of people.
• Reliability as a team player who works well independently.

Responsibilities

• Deliver excellent service with a friendly and professional manner.
• Manage multiple tasks effectively on a daily basis.
• Collaborate to achieve shared goals with the team.

Skills

Positive attitude

Excellent communication

Time management

Microsoft Office proficiency

Job description

Overview

Customer Service Advisor - We are on the lookout for a passionate Customer Service Advisor to join our dedicated team in St Leonards on Sea.

Why You'll Love Working with Us

• We support your career growth with continuous training and clear opportunities for progression.
• You’ll join a friendly, collaborative team that celebrates success and values inclusivity.
• Our benefits include full training, 23 days’ holiday plus bank holidays, a pension, flexible dress code, death-in-service cover, and social events.

Responsibilities of a Customer Service Advisor

• When it comes to experience, we understand that not everyone comes from an office background, and we value a positive attitude and eagerness to learn just as highly.
• You will need to feel confident communicating with a wide range of people, delivering excellent service with a friendly and professional manner.
• Being able to manage your time effectively and handle multiple tasks at once is essential for staying on top of daily responsibilities.
• Confidence using Microsoft Office tools like Word, Excel, and Outlook is important, along with a willingness to learn how to use our internal systems.
• Finally, success in this role also relies on being a reliable team player who can work independently but also enjoys collaborating to achieve shared goals.

What We Offer You

• You will receive full training to equip you with the skills and knowledge needed to succeed in your role.
• Our casual dress code allows you to dress in a way that feels comfortable and authentic to you.
• We offer on-site parking for your convenience, along with the reassurance of sick pay benefits.
• To help you plan for the future, we provide a company pension.
• Discounts on Property related services such as Estate Agency, Mortgage, Conveyancing and Surveying.

Equality, Diversity and Inclusion

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.