Customer Service Advisor

Farmfoods; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK retail company is seeking a detail-oriented Customer Service Advisor for an office-based role in Solihull. The successful candidate will support their team in handling customer queries via telephone and email, maintaining records, and reporting. Solid GCSEs in English and Maths are required, alongside strong organization skills and a positive attitude. This full-time role includes a competitive salary and benefits such as a 15% staff discount.

Benefits

30 days annual leave

15% staff discount

Qualifications

• Proficient use of Microsoft Office applications.
• Solid GCSEs or equivalent in English and Maths.

Responsibilities

• Support the team in daily operations.
• Answer customer queries via phone.
• Respond to emails and postal duties.
• Maintain accurate records and reporting.

Skills

Excellent attention to detail

Great organisation skills

Confident communicator

Able to work under pressure

Proficient in Microsoft Office

Education

Solid GCSEs (or equivalent) with at least a B in English and Maths

Tools

Microsoft Office Word

Microsoft Excel

Microsoft PowerPoint

Job description

Office-based role in Monkspath - Solihull, West Midlands. £25,396.80 starting salary, 30 days annual leave, 15% staff discount. Full time, 08:30 to 17:30, Monday to Friday. You will also work one Saturday approximately every three weeks (for which you will receive a day in lieu).

Role Summary

Farmfoods are a family business who pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail.

The Customer Service department is an essential part of our business and as a Customer Service Advisor you will be required to support your team in all aspects of their daily operations including; answering telephone queries and complaints from customers and shops, responding to emails, postal duties, accurate record keeping and reporting.

Key Attributes

• Excellent attention to detail
• Great organisation skills
• Be a confident communicator
• Be able to work at a fast pace under pressure whilst having excellent time keeping to ensure any given deadlines are hit

Our ideal candidate can effectively use Microsoft Office Word, Excel and PowerPoint, alongside our in‑house software (don't worry, we'll train you!). You'll have solid GCSEs (or equivalent) with at least a B in English and Maths.

Above all, you'll embody Farmfoods values: Hard Work, Trust, Respect, and a Positive Attitude. If you've got the "can do" attitude, we've got an opportunity for you to shine!