Customer Service Advisor

Michael Page (UK); Macclesfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A not-for-profit organisation in Macclesfield is looking for a Customer Service Advisor for a 3-month temporary position. Responsibilities include responding to customer inquiries, maintaining records, and ensuring customer satisfaction. Ideal candidates will have excellent communication skills, a focus on customer service, and experience with CRM systems. Competitive hourly pay and a supportive environment are offered.

Benefits

Hourly pay & weekly pay

Free on-site parking

Supportive working environment

Qualifications

• Customer Service Advisors should demonstrate excellent communication and interpersonal skills.
• A customer-focused approach with solid problem-solving abilities is essential.
• Proficiency in using customer relationship management systems is expected.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about services and policies.
• Maintain and update customer records in the database.
• Handle and resolve customer complaints effectively.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Excellent communication and interpersonal skills

Customer-focused approach

Problem-solving abilities

Proficiency in CRM systems

Strong organizational skills

Ability to multitask

Attention to detail

Job description

3‑month temporary position, immediate start, weekly pay.

About Our Client

This not‑for‑profit organisation, based in Macclesfield, is a small‑sized organisation committed to serving its community. It focuses on providing outstanding services and support to its customers.

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, or in person.
• Provide accurate information and guidance to customers about services and policies.
• Maintain and update customer records in the database.
• Handle and resolve customer complaints effectively and efficiently.
• Collaborate with internal teams to ensure customer satisfaction.
• Identify and escale issues to the appropriate departments when necessary.
• Ensure compliance with organisational procedures and guidelines.
• Contribute to improving customer service processes and practices.

The Successful Applicant

A successful Customer Service Advisor should have:

• Excellent communication and interpersonal skills.
• A customer‑focused approach with problem‑solving abilities.
• Proficiency in using customer relationship management (CRM) systems.
• Strong organisational and multitasking skills.
• Attention to detail and accuracy in handling customer information.
• Ability to work effectively as part of a team in a fast‑paced environment.
• Can commit to a temporary role.

What's on Offer

• Hourly pay & weekly pay.
• Free on‑site parking.
• Opportunity to contribute to a not‑for‑profit organisation in Macclesfield.
• Supportive working environment with a focus on community impact.

If you are passionate about customer service and eager to make a difference in the not‑for‑profit sector, we encourage you to apply for the Customer Service Advisor role in Macclesfield today.