Customer Service Advisor

Trust Ford; Lisburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major automotive service provider in Lisburn is seeking a Customer Service Advisor to join their team. The ideal candidate will possess excellent communication skills, experience in customer service, and the ability to work under deadlines. The role offers competitive pay starting from £12.72 hourly, 33 days holiday, and further benefits including a performance-related bonus and extensive training.

Benefits

33 days annual leave

Performance-related bonus

Pension Scheme

Life Assurance

Discount on Services

Cycle to work scheme

Qualifications

• Experience in a selling/customer service environment is essential.
• Must demonstrate drive, commitment, and enthusiasm.

Responsibilities

• Assist customers and provide exceptional service in a timely manner.
• Handle sensitive and confidential information with discretion.
• Contribute positively to team dynamics and customer satisfaction.

Skills

Excellent communication skills

Customer service experience

Organizational skills

Ability to work under deadlines

Competence with IT systems

Job description

Overview

Department: Aftersales, Service Advisor

Location: Knockmore Industrial Estate, Lisburn

Salary Range: Hourly rate from £12.72 plus bonus, 33 days holiday, Life Assurance and other great Company benefits

Contract Type: Permanent

We enjoy working together and can always rely on each other's support.

We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You'll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

What you'll do

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm, along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Are you a team player?
• Are you customer focused?
• Do you have great organisational skills?
• Can you drive the standard in customer care?
• Do you have excellent customer service skills?
• Do you have experience in a fast paced environment?
• Are you competent working with various IT systems and packages?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

Benefits and additional detail

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Application guidance

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

Induction For your first 5 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.

Equality, inclusion and flexible working

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.