Customer Service Advisor

The New Homes Group; Lewes; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading national organization is seeking a Team Leader for their National Operations Centre in Castle Donington. This role involves leading and developing a team of customer service advisors to ensure high performance and continuous improvement. The ideal candidate should have prior experience in leadership and a passion for mentoring. This position offers a competitive salary and benefits including discounts on services and generous holiday entitlement.

Benefits

Discounts on services

33 days of annual leave

Employee Assistance Programme

Career Growth opportunities

Qualifications

• Experience of leading people is essential.
• Ability to set clear goals and expectations for team performance.
• Strong communication skills for interacting with senior management.

Responsibilities

• Lead, mentor, and coach team members.
• Set goals and provide regular performance feedback.
• Organize and manage daily team activities and projects.
• Act as key point of contact for senior management communication.
• Monitor and report on team performance metrics.

Skills

Leadership

Coaching

Performance management

Job description

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Job Title: Team Leader
Location: National Operations Centre, Castle Donington
Salary: £27,000-£29,500 (Dependent on experience)

We are looking for an experienced individual to join us as a Team Leader in our National Operations Centre, based in Castle Donington. In this key role, you will be responsible for leading and developing a team of customer service advisors, ensuring exceptional performance and continuous personal growth.

What You’ll Do:

• Lead, mentor, and coach team members, promoting a culture of high performance and continuous improvement. Experience of leading people is essential.
• Set clear goals and performance expectations, providing regular feedback and conducting performance reviews.
• Plan, organise, and manage daily team activities and projects, ensuring successful and timely completion.
• Act as the key point of contact between the team and senior management, facilitating clear communication.
• Monitor, assess, and report on team performance against key metrics, driving improvements where necessary.

Why You’ll Love It Here:

• Discounts on services: Estate agency, mortgage, conveyancing, and surveying services.
• Competitive Holiday Entitlement: Receive 33 days of annual leave (Including bank holidays)
• Employee Assistance Programme: Available 24/7 for your support.
• Career Growth: At Countrywide Surveying there’s plenty of room for career development and progression within a fast-growing and supportive environment.

Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.