Customer Service Advisor

CCA Recruitment Group; Leicester Forest East; Hybrid; GBP 15,000 - 21,000; Part time

Job summary

CCA Recruitment Group is seeking a Customer Service Advisor for Leicester, LE19, with Saturday, Sunday and Monday shifts. The role is temporary to permanent, with Saturday/Sunday remote and Monday in the office, 08:30 to 17:00.

You will be the first point of contact, handling outbound calls, emails and texts, providing information, logging details and escalating issues as needed. DBS, RTW and reference checks are part of the process.

Qualifications

• Strong communication skills, both verbal and written.
• Able to multitask and work under pressure.
• Positive attitude and willingness to learn.
• Basic IT skills and familiarity with call centre systems (training provided).

Responsibilities

• Making calls in a professional and friendly manner
• Resolving queries efficiently and accurately
• Providing product/service information to customers
• Logging details of calls into our system
• Escalating issues to the relevant department when necessary

Skills

Communication skills

Multitasking

Positive attitude

Basic IT skills

Customer service experience

Tools

Call centre systems

Job description

Role: Customer Service Advisor

Location: Leicester LE19

Contract: Temporary to perm

Hours: Saturday, Sunday and Monday working- 08.30am-17.00pm.

Salary: £13.28 hourly rate

Saturdays & Sundays - Remote

Monday's - In the office

Checks: DBS, RTW and reference checks to be completed

About the Role

We're looking for enthusiastic and customer-focused individuals to join our busy quote team. As a Customer Service Advisor you'll be the first point of contact for our customers, handling outbound calls, also emails and text queries and providing excellent service with every interaction.

Key Responsibilities of the Customer Service Advisor

• Making calls in a professional and friendly manner


• Resolving queries efficiently and accurately


• Providing product/service information to customers


• Logging details of calls into our system


• Escalating issues to the relevant department when necessary

What We're Looking For for the role of Customer Service Advisor

• Strong communication skills, both verbal and written


• Ability to multitask and work under pressure


• Positive attitude and willingness to learn


• Basic IT skills and familiarity with call centre systems (training provided)


• Previous customer service experience is desirable but not essential