Customer Service Administrator

Rachel Hill Resourcing; Leighton Buzzard; On-site; GBP 15,000 - 21,000; Full time

Job summary

Rachel Hill Resourcing is recruiting a friendly and reliable Customer Service Advisor to join our team in Leighton Buzzard. You will assist customers, handle enquiries and provide a high level of service in a fast-paced environment.

Responsibilities include responding to enquiries by phone, email and in person, processing orders and updating records while maintaining a calm and professional manner. This temporary-to-perm role requires 37.5 hours per week, with no remote work.

Qualifications

• Previous customer service experience preferred.
• Good communication and interpersonal skills.
• Confident telephone manner.
• Good attention to detail and organisation skills.
• Basic computer skills.
• Ability to remain calm and professional when dealing with customers.
• Reliable and able to work well as part of a team.

Responsibilities

• Respond to customer enquiries by phone, email and in person.
• Deal with customer queries and resolve issues professionally.
• Process orders and update customer information.
• Provide accurate information on products and services.
• Liaise with other departments to resolve customer issues.
• Maintain accurate records and update systems.
• Ensure customers receive a friendly, professional service at all times.

Skills

Customer service experience

Communication

Telephone manner

Attention to detail

Organisation

Basic computer skills

Teamwork

Tools

MS Office

Job description

Salary: £12.89 per hour

Location: Leighton Buzzard

Job Type: Temp to Perm

Hours: Monday to Friday | 37.5 hours per week

Please Note:

There is NO opportunity for remote or hybrid working in this position

Immediate Starts Available – we are unable to wait for notice for this position

Hour:

• -Monday to Friday
• -37.5 hours per week
• -Working inbetween the hours of 8am to 6pm (8 hours per day)

Job Overview

We are looking for a friendly and reliable Customer Service Advisor to join our team. You will be responsible for assisting customers, handling enquiries and providing a high level of customer service.

Key Responsibilities

• -Respond to customer enquiries by phone, email and in person.
• -Deal with customer queries and resolve issues professionally.
• -Process orders and update customer information.
• -Provide accurate information on products and services.
• -Liaise with other departments to resolve customer issues.
• -Maintain accurate records and update systems.
• -Ensure customers receive a friendly, professional service at all times.

Requirements

• -Previous customer service experience preferred.
• -Good communication and interpersonal skills.
• -Confident telephone manner.
• -Good attention to detail and organisation skills.
• -Basic computer skills.
• -Ability to remain calm and professional when dealing with customers.
• -Reliable and able to work well as part of a team.