Customer Service Advisor

Confidential; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Full training

Career progression

Job summary

Confidential in Leeds is recruiting a Customer Service Adviser to join their contact team in Rothwell (LS10). The temporary role offers hybrid working, full training and a path to permanent employment.

You will handle customer calls, maintain accurate records and deliver high-quality service with a 40-hour week and rotating shifts 7am–7pm. There is no prior experience required; a positive attitude and strong people skills will help you succeed.

Qualifications

• Excellent verbal and written communication.
• Confident and professional telephone manner.
• Strong organisational and time management skills.
• Good attention to detail and accuracy.
• Competent IT skills and confidence using multiple systems.
• Positive, customer-focused approach.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Managing inbound customer calls in a professional and friendly manner.
• Resolving customer queries and providing accurate information.
• Updating customer records and account information on internal systems.
• Escalating complex enquiries where appropriate.
• Meeting individual and team performance targets.
• Delivering a consistently high level of customer service.
• Working collaboratively with colleagues across departments.

Skills

Communication skills

Telephone manner

Organisational skills

Attention to detail

IT skills

Customer focus

Fast-paced environment

Tools

CRM systems

Job description

Customer Service Advisor - Telephone-Based

Location: Leeds, Rothwell LS10
Salary: 12.71ph - 26,450 per annum
Hours: Full-Time - 40 hours per week - rotating shift pattern between 7am-7pm
Contract: Temporary ongoing with a chance to go permanent
Start date: ASAP

No experience needed - just a good work ethic, positive attitude and strong people skills!

We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team based in Rothwell, Leeds (LS10).

This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. With hybrid working, full training and genuine long-term career prospects, this role would suit someone looking to build a career within customer services.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently.

You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times.

Key Responsibilities

• Managing inbound customer calls in a professional and friendly manner
• Resolving customer queries and providing accurate information
• Updating customer records and account information on internal systems
• Escalating complex enquiries where appropriate
• Meeting individual and team performance targets
• Delivering a consistently high level of customer service
• Working collaboratively with colleagues across departments

Skills & Experience Required

• Excellent verbal and written communication skills
• Confident and professional telephone manner
• Strong organisational and time management skills
• Good attention to detail and accuracy
• Competent IT skills and confidence using multiple systems
• Positive, customer-focused approach
• Ability to work effectively in a fast-paced environment

Desirable

• Previous experience in a customer service or contact centre environment
• Experience using CRM systems or customer databases

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.