Weekend Call Centre Advisor

Pertemps Bond; Leicester Forest East; On-site; GBP 12,000 - 17,000; Part time

Job summary

Pertemps Bond is seeking a Weekend Call Centre Advisor in Leicester, East Midlands. You will be the first point of contact for customers, handling orders, requests and enquiries while liaising with drivers to ensure smooth delivery and a customer‑centred service.

The role operates on Saturdays and Sundays from 11:00 to 19:00; great potential to progress to a permanent position for the right candidate.

Qualifications

• Excellent customer service skills and clear communication.
• Call centre experience is a must.
• Great attention to detail.
• Must be able to drive and have access to own vehicle.

Responsibilities

• Handle customer calls on the helpline and process orders and enquiries.
• Address complaints and coordinate with delivery drivers to keep communications smooth.
• Resolve issues related to delivery restrictions and access to properties.
• Refer complex matters when necessary.

Skills

Customer service

Communication

Attention to detail

Driving

Job description

Job Description

Our Client has an opportunity for a Weekend Call Centre Advisor.

Working in a location in Leicester you will be the first point of contact for the Customer dealing with their orders / requests.

Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.

Job Role:

Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders and with enquiries and complaints.

Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth, and customer orientated.

Arranging with any issues in regard to restrictions regarding delivery, access to property etc.

Referring on any complex matters when necessary.

Requirements:

• Must have excellent Customer Service Skills, and be a great communicator.


• Call Centre Experience is a Must.


• Great attention to detail.


• Must be able to drive and have access to own vehicle.

Days: Saturday + Sunday

Hours: 11:00 - 19:00

Weekend Call Centre Advisor • Leicester, East Midlands, UK