Customer Service Agent

Pertemps Bond; Coventry; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Pertemps Bond in Coventry is seeking a Customer Support Advisor for a temp-to-perm role within a busy customer service team. You’ll be the first point of contact, delivering professional, efficient service and resolving delivery and service enquiries.

The role offers a starting salary of £29,000, a hybrid working model, and full training. Flexible weekday and weekend shifts ensure variety and opportunities for progression in a supportive environment.

Qualifications

• Proven experience in a customer support or customer service role.
• Excellent verbal and written communication skills.
• Customer-focused approach with the ability to adapt communication style to different customers.
• Strong organisational skills with multitasking and time management.
• Excellent attention to detail.
• Good computer literacy including Microsoft Office.

Responsibilities

• Handle customer enquiries in a courteous, friendly, and professional manner.
• Respond to enquiries relating to deliveries and services.
• Accurately log and categorise customer interactions using internal systems.
• Complete customer verification and security checks.
• Triage customer queries and elevate complex issues to the Customer Support Specialist team where appropriate.
• Take ownership of customer queries through to resolution.
• Work towards individual and team KPI targets.
• Attend team meetings and training sessions, contributing positively to the team.
• Promote and demonstrate the company's core values.
• Be flexible and support the wider team with additional tasks as required by management.

Skills

Customer service experience

Verbal and written communication

Customer-focused

Multitasking

Attention to detail

Microsoft Office

Professional attitude

Team collaboration

Tools

Microsoft Office

Job description

Customer Support Advisor (Temp to Perm) We're recruiting on behalf of our client for a Customer Support Advisor to join their busy and friendly customer service team in Coventry. This is an excellent temp-to-perm opportunity for someone who enjoys helping customers, solving problems, and delivering outstanding service. Salary for this position will be starting at £29,000 working on a rota basis in a busy and friendly team. There is the requirement to be flexible, the company phone lines are open 7 days a week. Weekday shifts are between 7am and 7pm with weekends being typically 7am till 3pm which, once trained, are worked from home. The company offers fantastic benefits including a hybrid working model.

The Role

As a Customer Support Advisor, you'll be the first point of contact for customers, providing support with delivery and service enquiries. You'll play a key role in ensuring every customer receives a professional, efficient, and positive experience.

Key Responsibilities

• Handle customer enquiries in a courteous, friendly, and professional manner.
• Respond to enquiries relating to deliveries and services.
• Accurately log and categorise customer interactions using internal systems.
• Complete customer verification and security checks.
• Triage customer queries and elevate complex issues to the Customer Support Specialist team where appropriate.
• Take ownership of customer queries through to resolution.
• Work towards individual and team KPI targets.
• Attend team meetings and training sessions, contributing positively to the team.
• Promote and demonstrate the company's core values.
• Be flexible and support the wider team with additional tasks as required by management.

Person Specification

We're looking for someone who has:

• Proven experience in a customer support or customer service role, or experience as a Client Service Representative.
• Excellent verbal and written communication skills.
• A customer-focused approach with the ability to adapt your communication style to suit different customers.
• Strong organisational skills with the ability to multitask, prioritise workloads, and manage time effectively.
• Excellent attention to detail.
• Good computer literacy, including experience using Microsoft Office applications.
• A professional, flexible, driven, and positive attitude.
• The ability to remain organised and self-disciplined while working under pressure.
• A collaborative approach and the ability to work effectively as part of a team.

What's on Offer

• Temp-to-perm opportunity with long-term career prospects.
• Full training provided.
• Friendly and supportive working environment.
• Opportunity to develop your customer service skills within a growing business.

If you're passionate about delivering exceptional customer service and are looking for your next opportunity in Coventry, we'd love to hear from you.