Customer Service Advisor

Equals One; Leeds; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading recruitment agency seeks a Customer Service Advisor in Leeds. This role involves tele and video calls with customers, producing Photo ID cards, and providing exceptional customer support. Ideal candidates should have at least two years in customer service, A-Level education, and be comfortable in a busy office. The position offers a starting salary of £25,000 plus benefits, including holiday and a pension scheme, within a supportive team environment.

Benefits

22 days holiday + Bank holidays

Pension scheme

Free parking

Qualifications

• At least two years' work experience in a customer service role.
• Comfortable working in a busy office environment.
• Confidence using web-based tools.

Responsibilities

• Tele and video calls with customers to understand their requirements.
• Producing Photo ID cards using in-house systems.
• Delivering first-class customer support.
• Supporting shared office tasks in a team environment.

Skills

Customer-focused

Strong commercial common sense

Numeracy

Proactive and collaborative approach

Web savvy

Education

A-Level education

Tools

MS Office

Job description

Customer Service Advisor

Starting salary £25,000

Office based Leeds 11 Monday to Friday – free on-site parking

Full time

What We Offer

• Starting salary of £25,000
• 37½ week 9am to 5pm, 30 minutes for lunch
• 22 days holiday + Bank holidays per annum
• Pension scheme (details to be confirmed)
• A collaborative, supportive working culture in a friendly team
• Free parking on the edge of the city
• A stable, growing business where you can build a long-term career

We are The Photo ID Card People, based in Leeds. For over 20 years we’ve been a leading international supplier of customised Photo ID cards to a wide range of industries and professions.

Our bespoke, web-based software platform and unique technical solution have driven consistent growth and expansion. We’re now looking to grow our team with a Customer Service Advisor who enjoys supporting customers and getting stuck into hands‑on production work.

The Role

This is a varied and engaging role combining customer support with card production.

Your day‑to‑day will include:

• Tele and video calls with customers to understand their requirements and guide them through the process
• Producing Photo ID cards to a high standard using our in‑house systems
• Delivering first‑class, friendly customer support at every stage
• Supporting general shared office tasks as part of a small, close‑knit team — from monitoring stock levels of consumables to pitching in with day‑to‑day jobs (yes, including making the tea!)

What We’re Looking For

The successful candidate will be practical, customer‑focused, and comfortable working in a busy office environment. We’re looking for someone with:

• Preferably A‑Level education (degree not essential, though welcomed)
• At least two years’ work experience, ideally in a customer service role
• Strong commercial common sense and numeracy
• A resourceful, proactive and collaborative approach
• The ability to work well under mild pressure while keeping standards high
• A naturally sympathetic and supportive manner with customers
• Confidence using web‑based tools, computers and MS software (“web savvy”)

Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.