Legal Customer Experience Advisor — Fast-Paced Client Support

Confidential; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training provided

Job summary

Michael Page are recruiting a Permanent Customer Experience Advisor for a reputable legal firm in Leeds City Centre. You will support existing clients with queries on active cases, chase documentation, and deliver exceptional service primarily by phone in a fast-paced environment.

The role emphasizes high-volume, customer-focused work and requires a confident telephone manner, strong communication, and teamwork.

Qualifications

• Previous customer service experience is essential.
• Confident telephone manner with excellent communication skills.
• Able to work in a fast-paced, high-volume environment.
• Passionate about delivering the best customer service and a strong team player.

Responsibilities

• Support existing clients with queries related to active cases and services.
• Handle a range of enquiries and chase up documentation for client files.
• Provide the best possible service to every client, primarily via telephone.

Skills

Customer service experience

Telephone manner

Excellent communication

Team player

Job description

Michael Page are recruiting a Permanent Customer Experience Advisor for a reputable legal firm in Leeds City Centre. You will support existing clients with queries on active cases, chase documentation, and deliver exceptional service primarily by phone in a fast-paced environment.

The role emphasizes high-volume, customer-focused work and requires a confident telephone manner, strong communication, and teamwork.