Customer Experience Advisor

Confidential; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training provided

Job summary

Michael Page are recruiting a Permanent Customer Experience Advisor for a reputable legal firm in Leeds City Centre. You will support existing clients with queries on active cases, chase documentation, and deliver exceptional service primarily by phone in a fast-paced environment.

The role emphasizes high-volume, customer-focused work and requires a confident telephone manner, strong communication, and teamwork.

Qualifications

• Previous customer service experience is essential.
• Confident telephone manner with excellent communication skills.
• Able to work in a fast-paced, high-volume environment.
• Passionate about delivering the best customer service and a strong team player.

Responsibilities

• Support existing clients with queries related to active cases and services.
• Handle a range of enquiries and chase up documentation for client files.
• Provide the best possible service to every client, primarily via telephone.

Skills

Customer service experience

Telephone manner

Excellent communication

Team player

Job description

Michael Page have registered a new exciting Permanent Customer Experience Advisor Opportunity to work for a reputable and progressive Legal Firm in Leeds City Centre! This would be an exceptional opportunity for someone experienced within customer services looking to join a business which have an excellent name are going through some exciting times and further growth plans for the company!

Description

As a Customer Experience Advisor you will be at forefront of the business supporting existing clients regarding their active cases and services. You will be supporting with a range of enquiries alongside chasing up documentation and details required for each clients file. The role will be mainly supporting customers over the telephone the position will be very fast paced and you will ensure each client is provided the best service.

Profile

• Previous customer service experience this could be from a range of backgrounds
• A confident telephone manner with excellent communication skills
• Able to work in a targeted high volume environment
• Passionate about customer service and providing the best service
• An excellent team player

Job Offer

• Salary of 26100+
• reputable and prestigious legal business
• full training provided
• excellent progression and development
• superb offices and facilities
• great team and working environment
• good benefits package
• no shift patterns or weekends
• regular incentives and socials
• experts in their market growing significantly
• immediate interviews being held