Customer Experience Advisor

Michael Page; Leeds; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Progression opportunities

Job summary

Michael Page have registered a new exciting Permanent Customer Experience Advisor opportunity to work for a reputable and progressive legal firm in Leeds City Centre! You will be at the forefront, supporting existing clients with active cases and services.

The role involves handling a range of inquiries and chasing documentation, primarily via telephone, in a fast-paced environment to ensure the best service for every client.

Qualifications

• Previous customer service experience.
• Confident telephone manner and excellent communication.
• Able to work in a high-volume, target-driven environment.
• Passionate about delivering the best service.
• Excellent team player.

Responsibilities

• Support existing clients with active cases and services.
• Handle a range of enquiries and chase documentation.
• Provide telephone-based support in a fast-paced environment.

Skills

Customer service

Telephone manners

Communication skills

High volume environment

Team player

Job description

Michael Page have registered a new exciting Permanent Customer Experience Advisor Opportunity to work for a reputable and progressive Legal Firm in Leeds City Centre!

This would be an exceptional opportunity for someone experienced within customer services looking to join a business which have an excellent name are going through some exciting times and further growth plans for the company!

Description

As a Customer Experience Advisor you will be at forefront of the business supporting existing clients regarding their active cases and services.

You will be supporting with a range of enquiries alongside chasing up documentation and details required for each clients file.

The role will be mainly supporting customers over the telephone the position will be very fast paced and you will ensure each client is provided the best service.

Profile

• Previous customer service experience this could be from a range of backgrounds
• A confident telephone manner with excellent communication skills
• Able to work in a targeted high volume environment
• Passionate about customer service and providing the best service
• An excellent team player

Job Offer

Salary of £25100+ reputable and prestigious legal business+ full training provided+ excellent progression and development+ superb offices and facilities+ great team and working environment+ good benefits package+ no shift patterns or weekends+ regular incentives and socials+ experts in their market growing significantly