Customer Experience Advisor

Michael Page Legal; Leeds; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Excellent progression

Great team and working environment

No weekend shifts

Job summary

Michael Page have registered a new Permanent Customer Experience Advisor opportunity in Leeds City Centre with a reputable and progressive Legal Firm. You will support existing clients on active cases and services, handling enquiries and guiding documentation through the file.

The role is telephone-focused, fast-paced, and requires a confident communicator who thrives in a high-volume environment. Full training is provided, with excellent progression and a great team culture.

Qualifications

• Experience in customer service, across varied backgrounds is acceptable.
• Strong telephone communication and professional manner are essential.
• Ability to perform in a high-volume, target-driven environment.

Responsibilities

• Support existing clients with active cases and services.
• Handle a range of enquiries and chase documentation for client files.
• Provide the best possible service to each client over the telephone.

Skills

Customer service experience

Telephone manners

Communication skills

Team player

High-volume environment

Job description

Client Details

Michael Page have registered a new exciting Permanent Customer Experience Advisor Opportunity to work for a reputable and progressive Legal Firm in Leeds City Centre!

This would be an exceptional opportunity for someone experienced within customer services looking to join a business which have an excellent name are going through some exciting times and further growth plans for the company!

Description

As a Customer Experience Advisor you will be at forefront of the business supporting existing clients regarding their active cases and services.

You will be supporting with a range of enquiries alongside chasing up documentation and details required for each clients file.

The role will be mainly supporting customers over the telephone the position will be very fast paced and you will ensure each client is provided the best service.

Profile

• Previous customer service experience this could be from a range of backgrounds
• A confident telephone manner with excellent communication skills
• Able to work in a targeted high volume environment
• Passionate about customer service and providing the best service
• An excellent team player

Job Offer

• Salary of £25100+
• reputable and prestigious legal business
• full training provided
• excellent progression and development
• superb offices and facilities
• great team and working environment
• good benefits package
• no shift patterns or weekends
• regular incentives and socials
• experts in their market growing significantly